I have learned and gained more skills through this course. I recommend that all people learn them for it will be essentials one day in your life time. Instructors have done great analysis and have made the course really fun. I enjoyed breaking apart my personal computer and putting it together as per the course and truly enjoyed myself doing so.

Great course either for those who have never really dug into what makes computeres, networking, etc., work; and a great refresher ourse for those of us who have used them for a long time, repaired some of our own issues, but never really went much further. Gets you up-to-date if for some reason you've been out of touch in this field for a time.

Este primeiro curso me fez voltar à 2004, aquela sensação de nostalgia, revendo calculos de bits e bytes.

Também me trouxe uma perspectiva atualizada sobre como atender o cliente de maneira eficiente, tendo empatia com o problema do usuário, afinal, se ele não consegue trabalhar por uma falha no computador, o problema é do analista técnico de TI.

Loved this course, was well rounded and you are able to take your time with items that you are unsure of. Had some confusion with timing just because i went ahead due to me knowing I would be stuck in some items longer then others. I found that timing wasn't from the start of the program (as in your first classes) but by each individual section.

Easy to understand, very good explanations.

Even me - as a social scientist without any technical computer knowledge and only moderate english skills - was able to understand every piece of information because of the practical examples and the good wording. It's easy for me to transfer the knowledge in this course into praxis.

Thank you very much!

A solid introduction to IT support, this is an extended overview of the major areas of understanding that need to be leaned to perform as an IT Support Specialist. My only issue with this course concerned third-party software to access WIndows VM and be graded properly for work done. That being said, make sure to read the instructions carefully!

I've learned so much about this course. As an entry-level in IT industry, taking this course is a big step for me. Every content and videos are informative and helpful. I am glad that I was able to take this course. Hope that I can encounter and learned even more from this. I am also hoping that I may apply in the future what I've learned here.

Wow Wow Wow! this course refreshed my all knowledge on the fundamentals of IT what I have learnt in my lower semester and got extra tips on soft skills too. I refer this course to IT or non-IT people who want to learn/refresh some fundamentals on computer you must enrol to this course . I promise you will never get bored throughout the course.

The course was very helpful in some retraining I really needed in customer service. I also learned some new skills which would be helpful for future roles. I learned quite a bit and the quizzes during the video are helpful. Linux was more difficult than Windows PC to install the software but now I am more comfortable with new operating systems.

This is a GREAT Course! I just finished the first one and I filled up almost an entire notebook of notes. Everyone explains everything so perfectly and explains every step. I have definitely LOVED working on the labs so that way I could also learn hands on and that is the best way I work. I can't wait to see what's in store in the next course!

Exactly the content that I was looking for! Technical introduction for IT support fundamentals. The graded assignments of building a CPU and calculating bits/bytes are all very helpful and hands-on (considering this is an online course). I can see myself going back to review some key videos for future interviews. Really informative and concise!

I thought this was a well put together course. I learned a lot and I am looking forward to learning even more. Thank you for providing the virtual option for the assembly portion. It made it a lot easier, and still provided the opportunity to go through the process of learning and showing the newly acquired skills required to complete the task.

Super quality content.All instructors seems to know what they are teaching and knows how to make someone gain the same knowledge as they have.

Very satisfied with the quizzes and grade assessment exams.I had to watch the whole week course every time to pass the test which helped me to grasp the knowledge very well.

Thank You, Google and Coursera.

An outstanding foundation course about IT Support. I've learned a lot from someone like me who doesn't have any background in IT. The course is easy to learn and is of high quality given that it was created by Google. The instructors are easy to understand. I also like those people who have given their time to share their personal experiences.

If you have a passion for computers, or technology, this is a great place to start. Very affordable and comprehensive. Going to a class would've been much more time consuming and costly. Thank you Google for making this possible! I can't tell you how proud I am, and the great sense of accomplishment I got from completing this course. BIG SMILE

This course is exactly what I have been looking for and I can't believe I actually completed this program. I wish I learned this incredible information when I graduated from high school. However, I am truly grateful that I actually have a chance to become an IT Support Specialist. It's never too late Big To complete your goals and achievements

Thanks for this opportunity. Since the beginning of the course I was caught on the lessons. I have been working as an IT since year 2000. My Bachelor degree is not in IT, but I have classes related to the field. For my to have this course, easy to understand, follow, and do, it is a GREAT opportunity. I am going to be running in the next ones.

Would recommend this course to anyone who is interested in the IT field and has a hunger for knowledge. The course is easy enough to captivate beginners and also informative enough for advanced students. The examples that are provided in the course are very well thought out and concise enough to help understand key concepts in the IT Industry.

Very fast pace course but extremely informational. Engaging and well thought through. I would recommend this course to anyone interested in a career in IT. Even more for people that have been in the field a long time this is one of those must revisit to see what is new in the field. A+ Google and Coursera!! I am looking forward to seeing more.

This was amazing experience, all instructor were Clear with information that was provided and they help me understand the basic of IT

i'll give a 5 star

Thank you so Much google

help me to start my path with technology .

Willing to go through the challenges throughout the path.

I've learned so ,much of the basic ready to take the next step.

I feel that this course delivered exactly what it said it would, a foundation in the field of technical support. While more has to be learned, this course provided a solid understanding of what technical support would entail - what would be used on the job, the issues one might face, and the type of customer service one would have to provide.

Excellent Course on the overview of Technical Support Fundamentals and on the IT industry in general. Extremely informative, learn at your own pace, and contains various resources that can help anyone, no matter their situation, succeed.

High recommend for anyone with and especially without an IT background. Easily digestible and Interactive.

I am an undergraduate 3rd year IT student but learning IT was never this fun for me. I have learned a lot of new things and also something extra about things I knew. This course has made me known that whatever knowledge I have is so little and there is lot to learn. I am very much motivated and will definitely continue learning more about IT.

I am really very grateful for all that I have learned, the most interesting thing I learned was how I could solve problems remotely. I had some problems trying to access Ubuntu virtually from Windows but was able to solve it.

I am really very excited to continue with this course and continue to learn much more and prepare to be an IT Support

This has been a great 1st look into what IT support is all about! The course material is well-rounded and presented in an easy-to-follow manner. I also love that different media types are offered by way of videos, role-play, supplemental reading, quizzes, and assignments. I'm excited to dive into Networking... well, maybe a little scared!