课程概述
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth.
This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce.
热门审阅
DE
Dec 17, 2022
Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!
AW
Sep 20, 2022
A good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.
筛选依据：
326 - Sales and CRM Overview 的 329 个评论（共 329 个）
创建者 alexander
•Oct 21, 2023
no video works
创建者 lev
•May 11, 2022
Promotions
创建者 E M
•May 19, 2023
sucked
创建者 Deleted A
•Apr 15, 2026
trash