Master the essential communication skills that transform clinic visits into supportive, efficient experiences for every patient. This course empowers healthcare administration professionals to become trusted first points of contact who can confidently answer inquiries, locate educational resources, protect patient privacy, and facilitate clear understanding through proven communication techniques.
Guide Patients: Clinic Communication & Support
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您将学到什么
Effective patient communication builds trust, reduces anxiety, and enhances satisfaction through positive healthcare experiences.
Privacy compliance is vital—knowing HIPAA rules safeguards patients and organizations from legal and ethical risks.
Active listening and empathy turn routine interactions into meaningful patient support that strengthens care relationships.
Clear communication and teach-back methods prevent misunderstandings, ensuring patient safety and better health outcomes.
要了解的详细信息
了解顶级公司的员工如何掌握热门技能
积累特定领域的专业知识
本课程是 Optimizing the Clinic: Basics of Medical Office Management 专项课程 专项课程的一部分
在注册此课程时，您还会同时注册此专项课程。
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 获得可共享的职业证书
该课程共有6个模块
Learners will master the foundational knowledge of healthcare organization structures and service directories to confidently direct patients and visitors to appropriate departments and services.
涵盖的内容
2个视频2篇阅读材料1个作业
Learners will develop systematic knowledge of patient education resource organization and location systems to efficiently connect patients with appropriate educational materials for their health needs.
涵盖的内容
1个视频2篇阅读材料2个作业
Learners will develop comprehensive understanding of HIPAA privacy requirements and decision-making frameworks for maintaining appropriate boundaries when family members, friends, or other parties request patient information.
涵盖的内容
2个视频2篇阅读材料1个作业
Learners will develop and demonstrate active listening and empathy skills to provide compassionate, effective assistance to patients navigating healthcare forms and documentation requirements.
涵盖的内容
2个视频1篇阅读材料2个作业
Learners will master the teach-back method as a communication technique to verify patient comprehension of healthcare instructions, ensuring safety and successful treatment adherence through effective confirmation strategies.
涵盖的内容
1个视频1篇阅读材料1个作业
Learners will master systematic protocols for identifying language needs, requesting appropriate interpreter services, and coordinating professional interpretation to ensure effective communication for diverse patient populations.
涵盖的内容
2个视频2篇阅读材料3个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
位教师
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常见问题
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
更多问题
提供助学金，
¹ 本课程的部分作业采用 AI 评分。对于这些作业，将根据 Coursera 隐私声明使用您的数据。