Effective Stakeholder Collaboration for Scrum Teams™

Effective Stakeholder Collaboration for Scrum Teams™

本课程是 Professional Scrum Product Ownership 专项课程的一部分

位教师：Glaudia Califano

包含在中

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5个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

6 小时完成

灵活的计划

自行安排学习进度

5个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

6 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Move beyond the mechanics of frameworks into the art of stakeholder collaboration
Adapt stakeholder collaboration strategies for different stakeholders, situations and levels of complexity
Align stakeholders around priorities and trade-offs when managing conflict and challenging dynamics

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本课程是 Professional Scrum Product Ownership 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

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该课程共有5个模块

Created by Professional Scrum Trainers Glaudia Califano & David Spinks, and Endorsed by Scrum.org, the self-paced Effective Stakeholder Collaboration for Scrum Teams interactive course is designed for Scrum Masters, Product Owners, Developers, and anyone looking to strengthen how they work with stakeholders. This course goes beyond the mechanics of Scrum to focus on the human-centered skills, mindsets, and techniques needed to build trust, alignment, and shared ownership with stakeholders.

Through an optimized mix of reading, videos, quizzes, and interactive activities grounded in real-world scenarios, you will learn how to identify and engage the right stakeholders, build empathy, and navigate conflict, with Scrum as the engine driving collaboration and value delivery. This course equips you to move beyond theory into the art of stakeholder collaboration, delivering value not only through your Scrum Team but through the partnerships you build across and beyond your organization. It is a highly practical step for anyone looking to take their collaboration skills to the next level.

In this module, we will define stakeholders in Scrum, explore their various roles, and examine why close collaboration is vital for success. Finally, we will cover practical techniques for discovering and categorizing stakeholders so you can engage with them effectively.

涵盖的内容

11篇阅读材料2个作业

11篇阅读材料总计57分钟

Case Study Introduction (Reading and Video)3分钟
Defining Stakeholders in Scrum3分钟
Case Study: First Sprint Review10分钟
Importance of Stakeholder Contribution and Collaboration5分钟
A Collective Responsibility1分钟
Different Stakeholders Have Different Needs4分钟
Stakeholder Mapping (Reading and Video)6分钟
Categorizing Stakeholders with a Stakeholder Map7分钟
Stakeholder Mapping in Complex Product Development5分钟
Reflective Questions10分钟
Final Thoughts and Resources3分钟

2个作业总计30分钟

Knowledge Check: Stakeholders in Scrum10分钟
Module 1 Checkpoint20分钟

This module explores how misalignment between the Scrum Team and stakeholders can affect outcomes, and why establishing alignment at the start of an initiative helps set Scrum Teams up for success.

涵盖的内容

11篇阅读材料1个作业

11篇阅读材料总计54分钟

The Benefits of Early Alignment10分钟
Creating Early Alignment Through the Product Vision (Reading and Video)7分钟
Product Visioning with Press Release3分钟
Product Visioning with Product Box5分钟
Product Visioning with Elevator Pitch3分钟
Refocusing and Managing Trade-offs5分钟
Trade-off Sliders Help Create Alignment (Reading and Video)2分钟
Setting the Product Goal for Focus2分钟
Product Backlog Ordering Techniques4分钟
Reflective Questions10分钟
Final Thoughts and Resources3分钟

1个作业总计15分钟

Module 2 Checkpoint15分钟

In this module, we will delve into empathy and what distinguishes it from sympathy. We will learn why empathy is key to collaborating effectively with stakeholders, and look at some examples of responding with empathy. Finally, we will explore how empathy can build strong stakeholder relationships.

涵盖的内容

10篇阅读材料1个作业

10篇阅读材料总计65分钟

Empathy is Essential10分钟
Building Empathy with an Empathy Map5分钟
Building Empathy in Action (Reading and Video)5分钟
Engaging Empathetically Exercise5分钟
Active Listening: A Core Skill for Building Empathy (Reading and Video) 7分钟
Building Strong Stakeholder Relationships: Self-Reflection Exercise5分钟
Human Needs and Conflict10分钟
Why Understanding Human Needs Matters5分钟
Reflective Questions10分钟
Final Thoughts and Resources3分钟

1个作业总计15分钟

Module 3 Checkpoint15分钟

In this module, we discuss how different stakeholders may require unique collaboration and communication approaches tailored to their needs and personality. We delve into approaches for understanding each stakeholder and adapting collaboration accordingly.

涵盖的内容

11篇阅读材料1个作业

11篇阅读材料总计61分钟

Behavior Profiles and Collaboration Strategies Exercise10分钟
Different Strategies for Different Stakeholders4分钟
Examples of Tailored Communication and Collaboration Strategies4分钟
Conflict in Complex Product Development1分钟
The TKI: Understand Conflict Modes to Help You Negotiate5分钟
Adapting to the Situation Exercise 5分钟
Flexing Your Approach for Effective Collaboration6分钟
Collaborating Toward Value (Reading and Video)8分钟
BATNA: Best Alternative to a Negotiated Agreement5分钟
Reflective Questions10分钟
Final Thoughts and Resources3分钟

1个作业总计15分钟

Module 4 Checkpoint15分钟

In this final module of the course, we will explore how the Scrum framework fosters effective stakeholder collaboration. We will look at how the elements and rules of Scrum promote transparency, enable inspection and adaptation, and support continuous collaboration with stakeholders.

涵盖的内容

9篇阅读材料1个作业

9篇阅读材料总计43分钟

Refinement Example to Highlight Collaboration5分钟
Sprint Planning Example to Highlight Collaboration 5分钟
Ongoing Sprint Activities Example to Highlight Collaboration5分钟
Sprint Review Example to Highlight Collaboration5分钟
Sprint Retrospective Example to Highlight Collaboration3分钟
Techniques to Keep Stakeholders Satisfied6分钟
Reflective Questions10分钟
Final Thoughts and Resources3分钟
Moving Forward1分钟

1个作业总计15分钟

Module 5 Checkpoint15分钟

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位教师

Glaudia Califano

Scrum.org

1 门课程1 名学生

David Spinks

Scrum.org

1 门课程1 名学生

提供方

Scrum.org

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