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返回到 Customer Centricity as Competitive Advantage - Jagdish Sheth

学生对 Kennesaw State University 提供的 Customer Centricity as Competitive Advantage - Jagdish Sheth 的评价和反馈

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47 个评分

课程概述

This course suggests why companies should be customer centric. Customer centricity provides a number of competitive advantages including revenue growth and cost reduction. The key concept is customer lifetime value (CLV) For example, a typical household spends more than $500,000 over 15 years at nearby grocery stores. Customer centricity is important, but most organizations struggle to implement it properly. This is due to internal operations, processes, and most importantly, cost accounting systems. Since the industrial age, the cost accounting focus has been very product centric, and there needs to be a shift customer centric accounting. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, offers videos, articles, and recommendations from senior industry leaders on how to successfully implement customer centricity....

热门审阅

CF

Jun 22, 2025

The course takes your mindset deep down on how to mainly maintain a customer.

EC

Jun 3, 2025

Actually learnt a lot on customer service as great tool to sales and customer retention.

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1 - Customer Centricity as Competitive Advantage - Jagdish Sheth 的 13 个评论（共 13 个）

创建者 Ekwonye B C

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Jun 4, 2025

Actually learnt a lot on customer service as great tool to sales and customer retention.

创建者 Chukwuka F

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Jun 23, 2025

The course takes your mindset deep down on how to mainly maintain a customer.

创建者 Daisy G D

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Jan 22, 2024

I'm grateful for this amazing opportunity!

创建者 Md R

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Jul 9, 2023

An excellent course by prof Sheth.

创建者 Babajide T O

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Jun 26, 2025

Very educative and impactful.

创建者 Steven C

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Jun 26, 2024

Great content and tutor.

创建者 Useni M

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Oct 30, 2025

A very educative course

创建者 Isichei I R

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Jun 26, 2025

It was very insightful

创建者 Sanatan M

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Aug 14, 2025

Very Good.

创建者 Kamalpreet k

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Sep 21, 2024

good

创建者 Okunrintemi S

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Jun 20, 2025

g

创建者 Rogers L

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Oct 21, 2025

Great insights by Mr.Jagdish Sheth and would like to engage in more courses.

创建者 Lulama D

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Dec 8, 2025

This course was insightful 👏