The Customer Understanding and Digital Marketing Channels course explores the dynamic landscape of digital marketing and its pivotal role in modern business strategies. In a digital world, it is more important than ever for businesses to connect with a global audience, target specific demographics, measure campaign performance with precision, and deliver personalized marketing messages.
After completing this course, you will be able to: - Define fundamental digital marketing concepts such as customer personas, segmentation, funnels and value propositions. - Describe the Digital Marketing Analyst role and its impact on making smarter, quicker and more efficient decisions. - Describe the elements of the SOSTAC marketing planning framework and marketing transformation lanes. - Describe the nature of customer experience insights and identify internal and external tools to support customer segmentation. - Identify the relationship between customer experience and content marketing and brand storytelling. - Describe the 6Ps of marketing and how they are used to arrange a successful marketing mix. - Recognize digital marketing channels and identify inbound and outbound tools and performance metrics for each.
VV
Really so useful information , videos was good and content and assignments are best 👌👍
JM
Really enjoyed it. Very beginner friendly and I learned a lot.
SK
Very exhaustive and informative course, very beneficial for all aspiring to learn the basics and launch a career in this domain.
DE
I really like this course,especially chating with chatbox was really good idea to implement what I learned:) Thanks for your efforttt
NN
It's a lot of information and jargons used. The course content is great but providing more examples and hands on exercises would be more relevant. Good start though!
SF
we can do learn this course better by implementing more realtime assignments with the current ones as real life scenarios help understanding things in a better approach
DD
This is a great overview to learn basic marketing terminology as well as build a foundation of various strategies in digital marketing.
MF
Very much informative Course to learn about Customer Understanding & Digital Marketing Channels!
EM
Great for beginners, I super recommend to those who want to boost their knowledge in how to manage data in the world of digital marketing.
FG
The course will really help us to understanding the basic to be a Good Digital Marketing Analyst. Thankyou!
RP
It's an indepth high overview of important concepts.
MM
Course was intense but provided good insight into understanding the topic
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This is a great overview to learn basic marketing terminology as well as build a foundation of various strategies in digital marketing.
It was quite basic and theory-heavy. I think more quizzes, or an example that we could work on from the start to the end of the course would've been more useful.
Really so useful information , videos was good and content and assignments are best 👌👍
This course is very useful, providing a lot of foundational knowledge
If you choose this based on TIME… it’s going to be potentially disappointing. I chose this course because it said it would take me around 2 months to complete at 10 hours a week. I’m still on the first course of this 4 course series, and it’s been 5 weeks. So, if you’re choosing this based on the time it says it will take to complete, that will definitely hinge on how fast of a learner you are, how much background information you have in this particular field, and how much extra time you put in to take notes and study them, because let me tell you, the hours add up! A reading that said it would take 10 minutes took me an hour with note taking, and I am an absolute beginner just for context. Unfortunately, I already paid for this series and I will see it through to the end, but I do feel kind of lied to about the time it was advertised (and somewhat estimated) to take. Besides all that, the information seems thorough and I look forward to learning more about how to actually do what I’m hopefully eventually going to be doing.
I have completed this course before deadline with g00d grades still not received my certificate of completion
Waste of time!
This is just a gem I found on Coursera. I have been preparing for an MBA entrance interview, and as I am a fresher, I have little to show on my resume however, when I started pursuing this course and added it to my CV, It worked like a charm, it has much value than I thought, It gave me exposure to marketing field and of course digi-Marketing, WORTH IT! Thank You, UNILEVER, and the mentors who taught!
I learned how to create customer journey maps starting with defined personas, identify touchpoints, and spot gaps in communication plans. The module explained inbound vs. outbound channels, showing email marketing as a high-ROI option. I also understood the value of reviewing action plans regularly and using metrics like open and click-through rates to measure campaign success.
Unilever's "Customer Understanding and Digital Marketing Channels" course opened up a whole new world of digital marketing for me. I was particularly impressed with the customer behavior analysis section, which helped me better understand the needs and desires of my target customers. This knowledge will help me build more effective marketing campaigns in my current job."
I thoroughly enjoyed going through each lesson of material on understanding digital marketing channels. The animated videos were entertaining and the content was nicely broken up between watching videos, reading material, and interactive activities and quizzes.
Great for beginners, I super recommend to those who want to boost their knowledge in how to manage data in the world of digital marketing.
I really like this course,especially chating with chatbox was really good idea to implement what I learned:) Thanks for your efforttt
Very exhaustive and informative course, very beneficial for all aspiring to learn the basics and launch a career in this domain.
This course was a game-changer, providing me with invaluable insights that transformed my approach to digital marketing.
Great materials and content with relevant and entertaining examples and videos. Made learning fun and informative.
The course will really help us to understanding the basic to be a Good Digital Marketing Analyst. Thankyou!
Very much informative Course to learn about Customer Understanding & Digital Marketing Channels!
The information was clear and the flow was easy to understand
Gostei bastante da formação. Muita informação importante.