Effective Management: Essential Manager Skills

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Effective Management: Essential Manager Skills

Instructeur : Wiley-Expert Edge Course Instructors

Inclus avec

16 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

1 semaine à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

16 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

1 semaine à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Build trust through consistent, structured one-on-ones
Deliver feedback using a clear, four-step model that drives change
Coach team members to improve performance and develop skills

Compétences que vous acquerrez

Catégorie : Virtual Teams
Catégorie : Behavioral Management
Catégorie : Leadership
Catégorie : Communication
Catégorie : Employee Performance Management
Catégorie : Delegation Skills
Catégorie : Coaching
Catégorie : Leadership and Management
Catégorie : Constructive Feedback
Catégorie : Leadership Development
Catégorie : Rapport Building
Catégorie : People Management
Catégorie : Team Leadership
Catégorie : Management Training And Development
Catégorie : Productivity
Catégorie : Performance Measurement
Catégorie : Team Management
Catégorie : Behavior Management
Catégorie : Office Management

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Récemment mis à jour !

mars 2026

Évaluations

16 devoirs

Enseigné en Anglais

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Il y a 16 modules dans ce cours

Based on the best-selling book, The Effective Manager, by Mark Horstman, Kate Braun, and Sarah Sentes. Effective management is at the heart of every successful organization. This course equips professionals with practical, behavior-based techniques to build trust, enhance communication, and lead teams effectively in today’s hybrid and remote work environments.

Learners will discover actionable methods for delivering impactful feedback, coaching for growth, and mastering the art of delegation. Each module emphasizes applying these skills directly to real workplace scenarios, ensuring that participants not only understand the principles but can use them to achieve measurable results. What sets this course apart is its focus on practical execution—combining proven management frameworks with real-world examples and exercises. The result is a repeatable system that helps managers strengthen their leadership capabilities and drive consistent team performance. This course is ideal for both new and experienced managers looking to enhance their leadership effectiveness, improve team dynamics, and build long-term managerial confidence. No prior familiarity with Manager Tools concepts is required. From The Effective Manager Copyright © 2023 by Manager Tools Publishing. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. Used by arrangement with John Wiley & Sons, Inc.

In this section, we define an effective manager by measurable results, emphasizing the need for quantified key results and applying the 'Mission First, People Always' principle to guide decision-making and ensure organizational success.

Inclus

2 vidéos1 lecture1 devoir

In this section, we cover the four evidence-based management behaviors that drive results and retention across all organizational contexts.

Inclus

1 vidéo6 lectures1 devoir

1 vidéo Total 1 minute

The Four Critical Behaviors - Overview Video 1 minute

6 lectures Total 70 minutes

Introduction 10 minutes
1. The Most Effective Behavior Managers Can Engage in Is Getting to Know Their People 20 minutes
Trust 10 minutes
The Third Important Behavior Is Asking for More Performance 10 minutes
The Fourth Critical Behavior Is Pushing Work Down 10 minutes
How Does This Change in a Remote or Hybrid Environment? 10 minutes

1 devoir Total 10 minutes

The Four Critical Behaviors in Effective Management 10 minutes

In this section, we explore the importance of designing management practices that are both teachable and sustainable, ensuring team scalability, organizational resilience, and consistent performance across roles and environments.

Inclus

1 vidéo1 lecture1 devoir

In this section, we learn how weekly 30-minute One-on-Ones build trust, reduce interruptions, and save time by enabling proactive leadership and stronger team connections.

Inclus

1 vidéo7 lectures1 devoir

1 vidéo Total 1 minute

Get to Know Your People: One-on-Ones - Overview Video 1 minute

7 lectures Total 80 minutes

Introduction 10 minutes
Weekly 10 minutes
30 Minutes 20 minutes
The Manager Takes Notes 10 minutes
Pushback on Note Taking 10 minutes
Can I Do O3s Over the Phone? 10 minutes
I'm Too Busy 10 minutes

1 devoir Total 10 minutes

Mastering the Art of Meaningful One-on-One Meetings 10 minutes

In this section, we explore how to conduct effective One-on-Ones for remote and hybrid teams, emphasizing structured check-ins to build trust, close communication gaps, and sustain performance through intentional, consistent engagement.

Inclus

1 vidéo1 lecture1 devoir

In this section, we’ll learn how to start running One-on-Ones the Manager Tools way.

Inclus

1 lecture1 devoir

In this section, we introduce the Manager Tools Feedback Model to deliver clear, respectful performance feedback. By describing objective behavior, analyzing impact, and guiding future actions, managers gain a repeatable method for effective, development-focused communication.

Inclus

1 vidéo10 lectures1 devoir

1 vidéo Total 1 minute

Talk About Performance Feedback - Overview Video 1 minute

10 lectures Total 130 minutes

Introduction 20 minutes
Ask 10 minutes
Describe Behavior 10 minutes
The Words You Say 20 minutes
Discussions About Intent Are Worthless 10 minutes
Asking for Reasons Reinforces the Wrong Things 10 minutes
How Long Is Too Long to Wait? 10 minutes
How Does Feedback Sound? 10 minutes
Maybe Delay or Defer 10 minutes
It's Too Positive and Systemic Feedback 20 minutes

1 devoir Total 10 minutes

Mastering Constructive Feedback in the Workplace 10 minutes

In this section, we explore delivering effective verbal feedback to remote direct reports through consistent O3s, emphasizing trust, clarity, and the distinction between feedback and praise to maintain productivity and alignment.

Inclus

1 vidéo2 lectures1 devoir

In this section, we learn that effective feedback delivery requires trust built through 12 weeks of consistent Manager Tools One on Ones (MTO3s) before introducing the Manager Tools Feedback Model, ensuring readiness and reducing resistance.

Inclus

1 vidéo2 lectures1 devoir

In this section, we explore the DBQ coaching model, a structured, weekly process enabling managers to drive sustained performance improvement through measurable goals, collaborative resource planning, and actionable plans with just 5-10 minutes of effort per team member.

Inclus

1 vidéo2 lectures1 devoir

In This Section, we will learn how coaching differs when working with remote directs.

Inclus

1 lecture1 devoir

In this section we will explore how to get started with rolling out your coaching.

Inclus

1 lecture1 devoir

In this section, we explore how effective delegation scales team productivity by shifting focus from technical tasks to empowering people. Using the Manager Tools Delegation Model, managers learn to assign work strategically, build team capability, and drive sustainable growth through empowered execution.

Inclus

1 vidéo4 lectures1 devoir

In this section, we will learn about delegating for those who work remotely.

Inclus

1 lecture1 devoir

In this section, we will explore how to get started delegating.

Inclus

1 lecture1 devoir

In this section, you’ll learn what it means to manage effectively using the proven Manager Tools approach.

Inclus

1 lecture1 devoir

Instructeur

Wiley-Expert Edge Course Instructors

John Wiley & Sons

27 Cours 1 061 apprenants

Offert par

John Wiley & Sons

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