Who is this course designed for?

This course is designed for professionals working in financial services, compliance, operations, or customer-facing roles who are involved in marketing, sales, servicing, or oversight of consumer financial products. It is especially relevant for those responsible for ensuring regulatory compliance and fair customer practices.

Do I need prior knowledge of financial regulations to take this course?

A basic understanding of financial services or consumer products is helpful but not required. The course introduces foundational UDAAP concepts and regulatory context, making it accessible to learners who are new to compliance topics.

What practical skills will I gain from this course?

You will develop the ability to identify potential UDAAP violations, evaluate business practices using regulatory criteria, and apply preventive compliance measures. The course also helps you recognize high-risk areas and take appropriate action in real-world scenarios.

How is the course structured?

The course is organized into short, focused lessons that include videos, readings, real-world examples, and interactive activities. It concludes with a final assessment to help you apply and validate your understanding of key concepts.

How will this course support my professional development?

This course equips you with practical knowledge to identify and prevent UDAAP risks in everyday tasks such as marketing, lending, servicing, and customer interactions. It supports stronger compliance practices, helps reduce regulatory risk, and enhances your ability to contribute effectively in your role.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues.

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Ce cours fait partie de Spécialisation "Fair Lending, Inclusion, and Employment Responsibilities"

Instructeurs : Kriti Kamra

Inclus avec

2 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

3 heures à compléter

Planning flexible

Apprenez à votre propre rythme

2 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

3 heures à compléter

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Evaluate business practices to identify potential unfair, deceptive, or abusive acts
Implement preventive measures across marketing, sales, and servicing activities
Identify high-risk UDAAP areas in marketing, lending, servicing, and digital channels
Apply legal definitions and regulatory tests to assess compliance across financial service activities

Compétences que vous acquerrez

Catégorie : Consumer Lending
Catégorie : Regulatory Compliance
Catégorie : Business Ethics
Catégorie : Compliance Management
Catégorie : Financial Services
Catégorie : Financial Industry Regulatory Authorities
Catégorie : Risk Management
Catégorie : Financial Regulations
Catégorie : Risk Management Framework
Catégorie : Legal Risk
Catégorie : Case Studies
Catégorie : Law, Regulation, and Compliance
Catégorie : Risk Control
Catégorie : Business Risk Management
Catégorie : Ethical Standards And Conduct
Catégorie : Lending and Underwriting
Catégorie : Compliance Reporting
Catégorie : Operational Risk
Catégorie : Regulatory Requirements

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Récemment mis à jour !

avril 2026

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4 devoirs

Enseigné en Anglais

91%

of learners achieved a positive career outcome

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Ce cours fait partie de la Spécialisation "Fair Lending, Inclusion, and Employment Responsibilities"

Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à cette Spécialisation.

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Il y a 2 modules dans ce cours

In today’s highly regulated financial landscape, even small missteps can lead to significant compliance risks, making a strong understanding of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) more important than ever. This course equips you with a solid foundation in UDAAP compliance under the Dodd–Frank Act, enabling you to confidently navigate regulatory expectations and protect consumers.

You’ll move from core concepts, such as UDAAP definitions, legal standards, and enforcement frameworks, to applying them in real-world scenarios. Explore high-risk areas, including marketing, lending, loan servicing, debt collection, and digital financial channels, while learning to identify potential violations. Through practical scenarios and case-based learning, you’ll build skills to evaluate business practices, apply regulatory tests, and implement effective compliance controls and risk management strategies. You’ll also learn best practices for clear disclosures, ethical decision-making, and timely escalation. By the end, you’ll be ready to proactively identify and mitigate UDAAP risks, strengthen trust, compliance, and business integrity. Enroll today to build critical compliance skills and stay ahead in the financial services industry.

Détails du module

In this module, you will explore the foundational principles, risk areas, and enforcement landscape of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) under the Dodd-Frank Act. You will begin by exploring the legal framework, regulatory structure, and three-part tests used to determine unfair, deceptive, and abusive practices, while understanding how regulatory agencies such as the CFPB, FTC, and prudential regulators enforce compliance. The module examines high-risk areas such as marketing, loan origination and servicing, debt collection, add-on products, payment processing, and digital channels, including fintech and dark patterns. You will learn how to implement preventive controls, ensure clear disclosures, and apply proactive risk management strategies. Finally, through real-world enforcement cases, you will understand regulatory expectations, penalties, employee responsibilities, and proper escalation procedures to maintain strong UDAAP compliance in daily operations

Inclus

1 vidéo1 lecture3 devoirs11 plugins

1 vidéoTotal 5 minutes

What Is UDAAP?5 minutes

1 lectureTotal 2 minutes

Course Overview2 minutes

3 devoirsTotal 30 minutes

Practice Quiz: Understanding UDAAP10 minutes
Practice Quiz: Risk Areas and Prevention 10 minutes
Practice Quiz: Enforcement and Employee Responsibilities10 minutes

11 pluginsTotal 76 minutes

Reading: Legal Definitions: Unfair, Deceptive, and Abusive5 minutes
Activity: UDAAP Criteria with Scenarios 6 minutes
Activity: Classifying UDAAP Violations5 minutes
Activity: Common UDAAP Risk Areas10 minutes
Activity: UDAAP in Digital Channels6 minutes
Activity: Marketing and Advertising Violations6 minutes
Activity: Preventing UDAAP: Best Practices10 minutes
Activity: UDAAP Enforcement Agencies and Trends6 minutes
Activity: Penalties and Real-World Cases6 minutes
Activity: Employee Responsibilities and Reporting10 minutes
Activity: UDAAP Compliance Checklist6 minutes

This module evaluates your understanding of key concepts through a comprehensive final assessment. The module also summarizes essential takeaways and provides guidance on next steps.

Inclus

1 lecture1 devoir

Obtenez un certificat professionnel

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