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Il y a 3 modules dans ce cours
To lead your team to success, you need to establish clear, motivating goals, plan how to achieve them, and follow up to learn from successes and failures. In this course, you'll learn how to set the right goals and establish processes to translate objectives into performance. You’ll find out how to measure performance effectively so you can gauge progress against goals, inspire your team to learn and improve, and steer clear of common pitfalls that occur with performance measurement. By developing these skills, you’ll be able to guide your team to meet and exceed expectations and deliver valuable results to your organization.
Goal setting is crucial to personal and professional success. By knowing how to set the right goals, you can boost both your team’s results and your own. Learn why goals matter, the different types of goals, and how to align your goals with your organization’s key objectives.
Inclus
13 vidéos22 lectures1 devoir
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13 vidéos•Total 35 minutes
Mentor Moment: The Importance of Setting Goals•2 minutes
How Successful People Reach Their Goals•4 minutes
Collaborative Goals•3 minutes
The Art of Stretch Targets•3 minutes
Setting Your Goals Without Jargon•3 minutes
Find Meaning at Work•3 minutes
Ambitious Goals Require a Shift in Mindset•3 minutes
Chop Goals Down to Size•2 minutes
Limit Your Goals•2 minutes
Three Reasons to Evaluate Your Goals•3 minutes
Five Ways to Measure Performance•3 minutes
Distinguish Good Failures from Bad Ones•2 minutes
Learn from Successes•2 minutes
22 lectures•Total 220 minutes
Why Set Goals?•10 minutes
What is goal setting?•10 minutes
Why goals matter•10 minutes
Types of goals•10 minutes
Goal alignment•10 minutes
Set Goals•10 minutes
The goal-setting process•10 minutes
Characteristics of effective goals•10 minutes
Development goals•10 minutes
Accomplish Goals•10 minutes
Start with small, specific goals•10 minutes
Break goals into tasks•10 minutes
Overcome obstacles•10 minutes
Avoid common pitfalls •10 minutes
Maintain momentum•10 minutes
Raise the bar•10 minutes
Evaluate Goals•10 minutes
Monitor progress•10 minutes
Reassess your goals•10 minutes
Identify impact•10 minutes
Capture lessons•10 minutes
Sustain achievement in the longer term•10 minutes
1 devoir•Total 30 minutes
Goal Setting Assessment•30 minutes
Performance Measurement
Module 2•8 heures à terminer
Détails du module
Performance measurement gives you a way to gauge progress against goals. Learn to set targets, collect and analyze data, and use measurement to better manage performance.
Inclus
14 vidéos39 lectures1 devoir
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14 vidéos•Total 40 minutes
Convince Executives to Measure Performance•3 minutes
How Vision Can Improve Customer Service•4 minutes
Mission and Objectives•3 minutes
Define Success Up Front•2 minutes
Five Ways to Measure Performance•3 minutes
Driven by a Purpose•3 minutes
Setting Your Goals Without Jargon•3 minutes
Simplify Customer Metrics•3 minutes
The Art of Stretch Targets•3 minutes
Business Analytics Defined•3 minutes
Make Measurement Public to Increase Buy-In•3 minutes
What is a performance measurement system?•10 minutes
Common performance measurement systems•10 minutes
The Foundation of Performance Measurement•10 minutes
Three components of performance measurement•10 minutes
Key performance indicators•10 minutes
Decide What to Measure•10 minutes
Overview•10 minutes
Define your objectives•10 minutes
Define critical success factors•10 minutes
Choose KPIs•10 minutes
Align your KPIs•10 minutes
Consider the source•10 minutes
Set Targets•10 minutes
Establish targets•10 minutes
Make targets realistic•10 minutes
Use benchmarking•10 minutes
Establish a baseline•10 minutes
Determine a target range•10 minutes
Gather and Interpret Performance Data•10 minutes
Collect data•10 minutes
Report data•10 minutes
Analyze data•10 minutes
Avoid Pitfalls•10 minutes
Too few or too many KPIs•10 minutes
Unaligned KPIs•10 minutes
Overly aggressive targets•10 minutes
Data manipulation•10 minutes
Difficulty validating data•10 minutes
Poor response to shortfalls•10 minutes
Failure to reassess•10 minutes
Avoid common pitfalls•10 minutes
Use Measurement to Strengthen Management•10 minutes
Manage performance•10 minutes
1 devoir•Total 30 minutes
Performance Measurement Assessment•30 minutes
Graded Assessments and Projects
Module 3•1 heure à terminer
Détails du module
Inclus
2 devoirs
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2 devoirs•Total 60 minutes
Course-End Assessments•30 minutes
Course-End Project•30 minutes
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