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Manage Challenges with Resilience

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues.

Manage Challenges with Resilience

Ce cours fait partie de Spécialisation "New Manager’s Playbook"

Instructeur : Harvard Business Review

Inclus avec

3 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Intermédiaire

Certaines connaissances prérequises

1 semaine à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

3 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Intermédiaire

Certaines connaissances prérequises

1 semaine à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene.
Identify stress triggers and apply strategies to maintain personal and team productivity.
Cultivate long-term well-being through healthy habits and mental practices to combat workplace challenges.

Compétences que vous acquerrez

Catégorie : Communication Strategies
Catégorie : Conflict Management
Catégorie : Emotional Intelligence
Catégorie : Adaptability
Catégorie : De-escalation Techniques
Catégorie : Composure
Catégorie : Interpersonal Communications
Catégorie : Discussion Facilitation
Catégorie : Relationship Building
Catégorie : Habit Formation
Catégorie : Team Management
Catégorie : Stress Management
Catégorie : Open Mindset
Catégorie : Tactfulness
Catégorie : Active Listening
Catégorie : Resilience
Catégorie : Relationship Management
Catégorie : Communication
Catégorie : Employee Coaching
Catégorie : Mindfulness

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Récemment mis à jour !

mars 2026

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4 affectations¹

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Enseigné en Anglais

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Ce cours fait partie de la Spécialisation "New Manager’s Playbook"

Lorsque vous vous inscrivez à ce cours, vous êtes également inscrit(e) à cette Spécialisation.

Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable

Il y a 3 modules dans ce cours

Build the skills needed to thrive under pressure. This course provides practical strategies to manage workplace conflicts, coach others, and handle stress effectively. You’ll learn to navigate difficult interactions through thoughtful communication, respond to stress with resilience, and foster a healthy, productive environment for yourself and your team.

Détails du module

Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.

Inclus

8 vidéos29 lectures1 devoir

8 vidéosTotal 22 minutes

Why Conflict Can Be Good for Innovation3 minutes
What’s Your Approach to Conflict?2 minutes
A Healthy Way to Engage with Conflict3 minutes
Get Ready for a Tough Conversation3 minutes
What Good Listening Really Sounds Like3 minutes
Turning Conflict into a Healthier Relationship3 minutes
One Key to Resolving Conflict: Open Mindedness1 minute
When Conflict Is Productive and When It’s Not3 minutes

29 lecturesTotal 290 minutes

Respond to Conflict with Confidence10 minutes
The upside of conflict10 minutes
Misconceptions about conflict10 minutes
What’s your conflict style?10 minutes
Common sources of disagreement10 minutes
Ways to address conflict10 minutes
Prepare for a Difficult Conversation10 minutes
How did we get here?10 minutes
Consider the other person’s style10 minutes
Determine your goal10 minutes
Get in the right mindset10 minutes
Make a plan10 minutes
Talk Through a Disagreement10 minutes
Frame the conversation10 minutes
Listen well10 minutes
Share your point of view10 minutes
Choose your words carefully10 minutes
Resolve a Conflict Successfully10 minutes
Recipe for a successful resolution10 minutes
Focus on agreement10 minutes
Explore options together10 minutes
Map out a solution10 minutes
Repair your relationship10 minutes
Help Your Team Deal with Conflict10 minutes
Beyond us versus them10 minutes
Foster respect on your team10 minutes
Address insensitive behavior10 minutes
Lead by example10 minutes
Know when to intervene10 minutes

1 devoirTotal 30 minutes

Difficult Interactions Assessment30 minutes

Don’t let stress weigh you down any longer. By learning how stress affects you, where it comes from, and how you can control it, you’ll set yourself up to be happier, more productive, and healthier in and out of the office.

Inclus

8 vidéos25 lectures1 devoir

8 vidéosTotal 15 minutes

Mentor Moment: How We Think About Stress2 minutes
Hijacked by Stress2 minutes
Counteract Secondhand Stress1 minute
The Calm Down Effect2 minutes
How We Get Hooked2 minutes
Your Resilience Starts with Your Values2 minutes
The Good Around You 2 minutes
Engage in Activities That Make You Happy2 minutes

25 lecturesTotal 256 minutes

Understand Stress10 minutes
Stress—we all feel it10 minutes
What stress is—and isn’t10 minutes
The tools you need to manage stress10 minutes
Make stress work for you10 minutes
What Stresses You Out—and Why?10 minutes
Recognize the warning signs10 minutes
Tune into your mood10 minutes
Where does your stress come from?10 minutes
Don’t let stress spread10 minutes
Manage Stress in the Moment14 minutes
Calm your mind10 minutes
Shift your perception10 minutes
Let go of what you can’t control10 minutes
Build Resilience to Stress10 minutes
What is resilience?10 minutes
Find a sense of purpose10 minutes
Live your values10 minutes
Connect with others10 minutes
Adapt to change10 minutes
Cultivate Well-Being12 minutes
A healthier you10 minutes
Make time for mindfulness10 minutes
Put your health first10 minutes
Rest and recharge10 minutes

1 devoirTotal 30 minutes

Stress Management Assessment30 minutes

Inclus

2 devoirs

Obtenez un certificat professionnel

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