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Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable
Il y a 6 modules dans ce cours
This course gives you easy access to knowledge and tools that will allow you to develop emotional intelligence in a work environment. Whether you work from home, or an office, you'll understand the importance of emotional vitality for building relationships and advancing your career. We will explore topics like emotional expedition, interpersonal dynamics, workplace stress, and recognition resonance to understand how to harness your emotions, enhance your relationships, and cultivate a positive and productive work environment.
In the dynamic world of work, emotional intelligence is the key to unlocking your full potential. This course will equip you with the skills and insights to harness your emotions, enhance your relationships, and cultivate a positive and productive work environment.
Inclus
1 lecture
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1 lecture•Total 10 minutes
Territorial Acknowledgement and Commitment to Conciliation•10 minutes
Emotional Expedition
Module 2•3 heures à terminer
Détails du module
In this module, you will learn about the concept and components of emotional intelligence and how it affects your work performance and relationships. You will also assess your emotional intelligence and identify areas for improvement.
Inclus
6 vidéos15 lectures3 devoirs
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The Five Domains of Emotional Intelligence•10 minutes
Six Indicators to Recognize EQ in Others•10 minutes
Reflection Activity•10 minutes
EQ, Does it Matter More Than IQ?•10 minutes
EQ, How Leaders Can Go From Good to Great•10 minutes
How Emotionally Intelligent are you? •10 minutes
The Business Case for EQ•10 minutes
Reflection Activity•10 minutes
Dealing with Coworkers through the use of EQ•10 minutes
How Emotionally Intelligent People Give Critical Feedback•10 minutes
EQ for Leadership Effectiveness•10 minutes
The Importance of EQ in Leadership •10 minutes
Reflection Activity•10 minutes
3 devoirs•Total 26 minutes
Knowledge Check - Lesson 1.3•10 minutes
Knowledge Check - Lesson 1.1•6 minutes
Knowledge Check - Lesson 1.2•10 minutes
Interpersonal Dynamics: Conflict to Harmony
Module 3•2 heures à terminer
Détails du module
In this module, you will learn how to identify and resolve workplace conflict using emotional intelligence skills. You will also explore creating a culture of understanding and harmony in your work environment.
Inclus
3 vidéos11 lectures2 devoirs
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3 vidéos•Total 11 minutes
Spotting Conflict: Identifying Sources of Conflict Introduction•2 minutes
How to Identify Conflict Before it Escalates•8 minutes
Move to Resolution: Strategies for Harmony Introduction•2 minutes
11 lectures•Total 110 minutes
Conflicts of Interest in the Workplace•10 minutes
Comparing Conflict Resolution Models•10 minutes
Exploration of the Thomas-Kilmann Conflict Model•10 minutes
Exploration of the Interest Based Relational Approach to Conflict Resolution•10 minutes
Reflection Activity•10 minutes
When is the Right Time to Resolve a Conflict?•10 minutes
Four Things All Great Listeners Know•10 minutes
Assertiveness•10 minutes
The Do's and Don'ts Of Workplace Conflict•10 minutes
13 Tips for Handling Difficult Conversations with Tact•10 minutes
Reflection Activity•10 minutes
2 devoirs•Total 20 minutes
Knowledge Check - Lesson 2.2•10 minutes
Knowledge Check - Lesson 2.1•10 minutes
Workplace Stress in a Dynamic Environment
Module 4•3 heures à terminer
Détails du module
In this module, you will learn how to recognize and cope with workplace stress using emotional intelligence skills. You will also learn how to design stress-resistant workspaces that support your emotional well-being and vitality.
Inclus
4 vidéos14 lectures3 devoirs
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4 vidéos•Total 12 minutes
Signs of Stress: Recognizing Workplace Stressors Introduction•2 minutes
Recognizing Signs and Symptoms of Stress in Yourself•7 minutes
Structured Coping: Mechanism for Resilience Introduction•2 minutes
9 tips for Creating a Stressless WFH Setup•10 minutes
How to Practice Mindfulness at Work•10 minutes
The Surprising Source of Happiness •10 minutes
Reflection Activity•10 minutes
3 devoirs•Total 30 minutes
Knowledge Check - Lesson 3.3•10 minutes
Knowledge Check - Lesson 3.1•10 minutes
Knowledge Check - Lesson 3.2•10 minutes
Recognition Resonance
Module 5•2 heures à terminer
Détails du module
In this module, you will learn about the importance and benefits of workplace recognition and how to craft effective recognition programs and approaches using emotional intelligence skills. You will also learn to recognize and appreciate yourself and others in the workplace.
Inclus
4 vidéos10 lectures2 devoirs
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4 vidéos•Total 13 minutes
Dynamic Appreciation: Importance of Workplace Recognition Introduction•2 minutes
Why Employee Recognition Matters in Remote Work•5 minutes
10 lectures•Total 100 minutes
Different Types of Recognition at Work•10 minutes
How to Build a Culture of Appreciation•10 minutes
Why Peer Recognition Matters More Than You Think•10 minutes
What are we Recognizing •10 minutes
Reflection Activity•10 minutes
How to Give Effective Praise•10 minutes
Setting the Right Goals for Your Recognition Program•10 minutes
How to Design a Recognition Program That Drives Employee Engagement•10 minutes
Employee Recognition for Remote and Virtual Employees•10 minutes
Reflection Activity•10 minutes
2 devoirs•Total 20 minutes
Knowledge Check - Lesson 4.2•10 minutes
Knowledge Check - Lesson 4.1•10 minutes
Policies to Support Emotional Vitality
Module 6•2 heures à terminer
Détails du module
In this module, you will learn how to review and design policies that support emotional well-being and vitality in the workplace. You will also learn how to train managers and employees on emotional support and wellness.
Inclus
4 vidéos8 lectures2 devoirs
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What Should Be Included in an Emotional Wellbeing Policy•5 minutes
Managerial Methodologies: Training on Emotional Support Introduction•1 minute
How Flexible Work Arrangements Support Emotional Wellness•6 minutes
8 lectures•Total 80 minutes
How Employers can Make Emotional Wellbeing a Top Priority•10 minutes
We Need to Talk More About Emotional Wellbeing At Work•10 minutes
Understanding Your Emotional Health•10 minutes
Reflection Activity•10 minutes
How Some Employers are Broadening the Scope of Mental-Health Support•10 minutes
How to Talk to Someone Who Needs Support•10 minutes
Five Ways to Support Employee Emotional Wellness•10 minutes
Reflection Activity•10 minutes
2 devoirs•Total 20 minutes
Knowledge Check - Lesson 5.2•10 minutes
Knowledge Check - Lesson 5.1•10 minutes
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Étudiant(e) depuis 2020
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Is financial aid available?
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