
您将获得的技能: Google Analytics, Driving engagement, Web Analytics, Benchmarking, Drive Engagement, Customer Engagement, Customer Analysis, Performance Analysis, Journey Mapping, Customer Retention, Marketing
中级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer Support, Customer experience improvement, Business Priorities, AI Personalization, Customer Engagement, AI Integrations, Data Ethics, Automation, Business Ethics, Information Privacy
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Engineering Tools, Email Marketing, Personalized Campaigns, Email Automation, Persona Development, AI Personalization, ChatGPT, Target Audience, Marketing Automation, Content Creation, AI Integrations
中级 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, User Feedback, Customer Insights, Customer Analysis, Data Sharing, Business Communication
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Promotional Strategies, Social Media, Microsoft Outlook, Instagram, Customer Acquisition Management, Social Media Management, Facebook, Social Media Marketing, Gmail, Target Audience, Account Management, Customer Relationship Building, Customer Engagement, Digital Marketing, Data Import/Export
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Data Preprocessing, Python Programming
初级 · 指导项目 · 不超过 2 小时
IE Business School
您将获得的技能: 体验设计, 品牌战略, 旅程制图, 品牌管理, 打造品牌, 客户体验战略(CX), 供应商管理, 分包, 价值主张, 消费者行为, 客户洞察, 改善客户体验, 托管服务, 内部交流
中级 · 课程 · 1-3 个月

您将获得的技能: User Feedback, Customer Insights, Customer Service, Market Research, User Research, Target Audience, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Social Media Analytics, Customer Analysis, Promotional Strategies, Customer Insights, Presentations, Marketing Budgets
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Dashboard, Dashboard Creation, Interactive Data Visualization, Tableau Software, Data Presentation, Data Import/Export, Data Visualization, Data Literacy, Data Visualization Software, Business Intelligence, Data Analysis, Data Integration, Data Modeling
中级 · 指导项目 · 不超过 2 小时

Vanderbilt University
您将获得的技能: Email Automation, ChatGPT, Prompt Engineering, Gmail, AI Personalization, Calendar Management, Setting Appointments, Workflow Management, Customer Communications Management, Automation, Customer Inquiries, Generative AI, Travel Arrangements
初级 · 课程 · 1-4 周