
University of Virginia Darden School Foundation
您将获得的技能: 角色开发, 生成式人工智能, 改善客户体验, 客户支持, 客户服务, ChatGPT, 提高绩效, 目标受众, AI 个性化服务, 客户沟通管理, 客户参与, 性能分析
初级 · 课程 · 1-4 周

您将获得的技能: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, General Sales Practices, Closing (Sales), Business-To-Consumer, Sales, Communication, Company, Product, and Service Knowledge, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Rapport Building, Consumer Behaviour
中级 · 课程 · 1-4 周

Arizona State University
您将获得的技能: Empathy, Rapport Building, Relationship Building, Interpersonal Communications, Social Skills, Verbal Communication Skills, Leadership, Compassion, Teamwork, Communication, Active Listening, Self-Awareness
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Insights, Digital Marketing, Digital Advertising, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing, Online Advertising, Strategic Marketing, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Email Marketing, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals
初级 · 课程 · 1-4 周

Alfaisal University | KLD
您将获得的技能: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: Stakeholder Management, Stakeholder Analysis, Professional Networking, Business Relationship Management, Relationship Building, Business Strategy, Leadership, Strategic Leadership, Competitive Analysis, Mentorship, Innovation, Value Propositions, Communication
初级 · 课程 · 1-3 个月

您将获得的技能: Instagram, Drive Engagement, Customer Engagement, Social Media, Social Media Content, Social Media Strategy, Community Development, Content Development and Management
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 客户洞察, 数据驱动的决策制定, 商业分析, 数据收集, 回归分析, 工艺优化, 分析, 消费者行为, 描述性分析, 预测分析, 营销分析, 市场调查, 客户分析
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 冲突管理, LinkedIn, 专业精神, 客户服务, 降级技巧, 呼出电话, 客户支持, 解决问题, 呼叫中心经验, 解决客户投诉, 呼入电话, 面试技巧, 建立客户关系
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 客户洞察, 新产品开发, 改善客户体验, 创新, 角色开发, 案例研究, 客户体验战略(CX), 产品战略, 市场调查, 消费者行为, 产品管理, 设计思维, 需求评估, 商业研究, 用户研究, 产品开发, 流程制图
初级 · 课程 · 1-3 个月

您将获得的技能: Loyalty Programs, Customer Retention, E-Commerce, Customer Relationship Management, Web Analytics, Digital Marketing, Product Improvement, Email Marketing, Marketing Analytics, Customer Insights, Portfolio Management, Generative AI Agents, Performance Metric
初级 · 课程 · 1-4 周