
Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月

您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Persona Development, Marketing, Marketing Strategies, Advertising, Customer Engagement, Web Analytics
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 向上销售, 交流, 社交媒体, 冲突管理, 产品演示, 事务处理, 时间管理, 专业精神, 积极倾听, 同理心, 公司名称, 交叉销售, 语言交流技能, 客户参与, 问候客户, 非语言交流, 零售店运营, 客户服务
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Customer Relationship Management (CRM) Software, Data Ethics, Generative AI, Marketing Design, Marketing Automation
初级 · 专项课程 · 3-6 个月

AI CERTs
您将获得的技能: AI Personalization, AI Product Strategy, Customer Service, Customer Insights, Customer Analysis, AI Enablement, Customer Data Management, Customer experience strategy (CX), Customer and Client Support, Data Ethics, Customer Relationship Building, Customer Engagement, Customer Retention, Artificial Intelligence and Machine Learning (AI/ML), Customer Success Management, Generative AI Agents, Generative AI, Emerging Technologies
初级 · 课程 · 1-3 个月

Alex Genadinik
您将获得的技能: ChatGPT, Customer Service, Self Service Technologies, AI Enablement, Customer Support, AI Personalization, Prompt Engineering, Customer experience improvement, Employee Training, Technology Strategies, Standard Operating Procedure
混合 · 课程 · 1-4 周

CVS Health
您将获得的技能: 交流, 情商, 呼叫中心经验, 降级技巧, 时间管理, 解决客户投诉, 团队合作, 解决问题, 数据录入, 语言交流技能, 性能指标, 问候客户, 客户数据管理, 客户服务, 呼入电话, 成长意识, 客户咨询, 个人发展
初级 · 课程 · 1-3 个月

您将获得的技能: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Relationship Management (CRM) Software, Customer Insights, Data Quality, Customer Data Management, Customer Engagement, AI Personalization, Advanced Analytics, Personalized Service, Data Integrity, Predictive Analytics, Data-Driven Decision-Making, Data Integration
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Overcoming Objections, Consultative Selling, Closing (Sales), Sales Strategy, Active Listening, Sales, General Sales Practices, Sales Process, Sales Prospecting, Rapport Building, Empathy, Customer Relationship Management
混合 · 课程 · 1-4 周

CVS Health
您将获得的技能: 交流, 冲突管理, 根源分析, 降级技巧, 时间管理, 事务处理, 解决客户投诉, 收银机操作, 解决问题, 客户服务, 积极倾听, 同理心, 零售店运营, 非语言交流
初级 · 课程 · 1-4 周