
您将获得的技能: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Business Metrics, Performance Metric, Performance Analysis, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking
中级 · 课程 · 1-4 周
您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 时间管理, 冲突管理, 社交媒体, 产品演示, 客户服务, 追加销售, 语言交流技能, 问候客户, 沟通, 同理心, 交叉销售, 专业精神, 公司名称, 非语言交流, 事务处理, 零售店运营, 积极倾听, 客户参与
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 情绪商数, 客户咨询, 时间管理, 客户服务, 个人发展, 数据输入, 语言交流技能, 解决问题, 团队合作, 问候客户, 性能指标, 沟通, 呼叫中心经验, 呼入电话, 客户数据管理, 解决客户投诉, 降级技巧, 成长意识
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Insights, Data Quality, Customer Data Management, Customer Engagement, AI Personalization, Advanced Analytics, Analytics, Personalized Service, Cross Selling, Upselling, Predictive Analytics, Data-Driven Decision-Making, Data Integration
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Insights, Sales Management, Leadership, Performance Metric, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月

您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Persona Development, Marketing, Marketing Strategies, Advertising, Customer Engagement, Web Analytics
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 客户分析, 市场调查, 商业分析, 消费者行为, 数据驱动的决策制定, 预测分析, 分析, 客户洞察, 描述性分析, 工艺优化, 营销分析, 数据收集, 回归分析
混合 · 课程 · 1-3 个月

您将获得的技能: Email Marketing, Social Media Marketing, Point of Sale, Brand Loyalty, Customer Retention, Social Media Management, Customer Relationship Management, Customer Engagement, Shipping and Receiving, Customer Analysis, E-Commerce, Digital Marketing, Content Creation, Personalized Service, Employee Surveys, Process Optimization, User Feedback, Business Marketing, Contextual Advertising
初级 · 专项课程 · 3-6 个月