Customer Engagement

客户参与是指使用各种渠道和方法与客户互动,以加强客户与企业关系的过程。Coursera 的 "客户参与 "目录向您传授用于有效吸引客户和提高客户忠诚度的关键策略和技巧。您将学习如何建立个性化的客户体验、使用数字平台进行互动、了解客户行为以及制定数据驱动的互动战略。这项技能对于市场营销、销售、客户服务以及其他任何以与客户互动和了解客户为关键的岗位来说都是必不可少的。
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“customer engagement” 的结果

  • 状态:预览

    您将获得的技能: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement

  • 状态:预览

    您将获得的技能: Power BI, 微软团队, 客户服务, 客户数据管理, 客户参与, 营销, 客户洞察, 营销自动化, 资源分配, 制定计划, 客户关系管理 (CRM) 软件, 服务管理, 销售业务, 潜在客户开发, 销售流程, 销售管理, 微软 365

  • 状态:免费试用

    您将获得的技能: Google Ads, Search Engine Optimization, Digital Marketing, Keyword Research, Target Audience, Search Engine Marketing, Pay Per Click Advertising, Marketing, Web Analytics and SEO, Marketing Strategies, Advertising, Customer Engagement

  • 状态:免费试用

    Emory University

    您将获得的技能: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Data-Driven Decision-Making, Customer Analysis, Customer Insights, Marketing Strategies, Marketing, Marketing Effectiveness, Responsible AI, Customer experience improvement, Self Service Technologies, Customer Engagement, Business Marketing, Customer Acquisition Management, Artificial Intelligence

  • 状态:新
    状态:预览

    您将获得的技能: Instagram, Drive Engagement, Social Media Management, Social Media Content, Social Media, Social Media Marketing, Social Media Strategy, Customer Engagement, Social Media Campaigns, Content Creation, Storytelling, Content Strategy, Content Management

  • 状态:免费试用

    您将获得的技能: Data Storytelling, Performance Measurement, Search Engine Marketing, Content Performance Analysis, Data-Driven Decision-Making, Search Engine Optimization, Branding, Business Metrics, Marketing Strategy and Techniques, Digital Marketing, Customer Engagement, Customer experience strategy (CX), Marketing, E-Commerce, Email Marketing, Brand Awareness, Marketing Analytics, Target Audience, Social Media Marketing, Goal Setting

  • 状态:免费试用

    University of Maryland, College Park

    您将获得的技能: Customer Retention, Loyalty Programs, Marketing Budgets, Brand Loyalty, Customer Acquisition Management, Competitive Analysis, Customer Analysis, Customer Relationship Management, Customer Insights, Marketing Channel, Marketing Analytics, Online Advertising, Customer Engagement, Marketing Effectiveness, Social Media Campaigns, Business-To-Consumer, AI Personalization, Data Ethics, Digital Marketing, Marketing Strategies

  • 状态:免费试用

    您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics

  • 状态:免费试用

    您将获得的技能: 打造品牌, 内容性能分析, 客户参与, Facebook, Instagram, 社交媒体营销, 社交媒体管理, 社交媒体战略, 生成式 AI 代理, 内容管理, 内容营销, 内容创作

  • 状态:免费试用

    CVS Health

    您将获得的技能: 冲突管理, 追加销售, 积极倾听, 专业精神, 客户服务, 时间管理, 客户参与, 问候客户, 沟通, 语言交流技能, 事务处理, 同理心, 零售店运营, 非语言交流, 社交媒体, 产品演示, 交叉销售, 公司名称

  • 状态:预览

    您将获得的技能: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration

  • 状态:免费试用

    您将获得的技能: 创新, 进入市场战略, 销售策略, 客户参与, 客户获取管理, 企业战略, 创业, 业务建模, 业务规划, 筹资和众包, 预算, 营销, 资源管理, 新业务开发, 计划执行

是什么让您今天来到 Coursera?

主要合作伙伴

  • Fundação Instituto de Administração
  • Real Madrid Graduate School Universidad Europea
  • Tecnológico de Monterrey
  • Northwestern University
  • Starweaver
  • University of Maryland, College Park
  • IE Business School
  • Simplilearn