
您将获得的技能: Customer Relationship Management (CRM) Software, Client Services, Account Management, Relationship Management
高级设置 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Network Performance Management, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Transfer Learning, AI Personalization, Generative AI, Artificial Intelligence, Telecommunications, Network Architecture, Computer Networking, Emerging Technologies, Generative AI Agents, Wireless Networks, Digital Communications, Network Protocols, System Design and Implementation, Communication
高级设置 · 课程 · 1-3 个月

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 成本效益分析, 企业战略, Agile 方法论, 技术战略, 网络安全, 设计思维, 工艺设计, 信息技术, 技术交流, 项目组合管理, AI 赋能, 业务建模, 商业分析
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Generative AI, Predictive Analytics, Consumer Behaviour, Real Time Data, Automation
中级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 微软Excel, 数据展示, Excel 公式, 数据操作, 数据分析, 数据处理, 电子表格软件, 时间表, Power BI, 数据清理
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Agentic Workflows, Prompt Engineering, AI Workflows, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, AI Orchestration, Large Language Modeling, AI Enablement, Self Service Technologies, ChatGPT, Training Programs, LLM Application, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, Responsible AI, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Artificial Intelligence, AI Workflows, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning, Natural Language Processing, Context Management
中级 · 专项课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 收银机操作, 客户服务, 客户咨询, 事务处理, 解决问题, 解决客户投诉, 团队合作, 积极倾听, 建立客户关系, 时间管理, 追加销售, 零售销售, 冲突管理, 问候客户, 同理心, 零售店运营, 交叉销售, 降级技巧
初级 · 专业证书 · 3-6 个月

您将获得的技能: AI Personalization, Generative AI, Personalized Service, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, AI Enablement, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月