
您将获得的技能: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: Climate Change Adaptation, Health Equity, Environmental Issue, Advocacy, Social Determinants Of Health, Environmental Science, Health Education, Community Health, Health Care, Public Health, Patient Education And Counseling, Health Systems, Public Health and Disease Prevention, Climate Change Mitigation, Patient Communication, Sustainable Development, Health Policy, Leadership Development
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon DynamoDB, Amazon Web Services, Database Architecture and Administration, NoSQL, Data Store, Operational Databases, Database Management, Data Storage Technologies, Performance Tuning
混合 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Healthcare Ethics, Diagnostic Tests, Statistical Methods, Patient Communication, Clinical Research, Healthcare Industry Knowledge, Probability & Statistics, Clinical Assessment, Health Informatics, Health Policy, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Health Disparities
初级 · 课程 · 1-4 周

您将获得的技能: Self Service Technologies, Automation, Setting Appointments, Generative AI Agents, AI Personalization, Calendar Management, Prompt Engineering, Customer Service, Virtual Environment, Customer Inquiries, Customer Communications Management, Scheduling, Greeting Customers, Systems Integration, System Configuration
初级 · 指导项目 · 不超过 2 小时

Duke University
您将获得的技能: Return On Investment, Environmental Social And Corporate Governance (ESG), Entrepreneurship, Capital Budgeting, Entrepreneurial Finance, Investment Management, Investments, Due Diligence, Business Metrics, Key Performance Indicators (KPIs), Performance Measurement, Growth Strategies, Business Modeling, Capital Markets, Finance, Business Development, Financial Management, Stakeholder Communications, Business Strategy, Business Management
初级 · 课程 · 1-4 周

HubSpot Academy
您将获得的技能: Data Visualization, HubSpot CRM, Dashboard, Business Reporting, Customer Relationship Management (CRM) Software, Performance Reporting, Forecasting, Sales Pipelines, Business Metrics, Sales Enablement, Performance Metric, Sales, Data-Driven Decision-Making, Customer Service, Key Performance Indicators (KPIs), Customer Data Management, Customer Success Management, Goal Setting
初级 · 课程 · 1-4 周

Simplilearn
您将获得的技能: Search Engine Optimization, E-Commerce, Logistics Management, Merchandising, Product Marketing, Promotional Strategies, Product Knowledge, Customer Service, Customer Relationship Management, Online Advertising, Price Negotiation, Web Analytics and SEO, Social Media Marketing, Content Creation
初级 · 课程 · 1-4 周

您将获得的技能: MITRE ATT&CK Framework, Endpoint Security, Cyber Threat Hunting, Cyber Threat Intelligence, Endpoint Detection and Response, Cloud Security, Threat Detection, Cyber Operations, Threat Management, Microsoft Copilot, Malware Protection, Security Information and Event Management (SIEM), Microsoft Azure, Vulnerability Management, Cloud Computing, Incident Response, Computer Security Incident Management, Azure Active Directory, Hybrid Cloud Computing, Incident Management
中级 · 课程 · 1-3 个月

您将获得的技能: Project Finance, Feasibility Studies, Cost Estimation, Financial Analysis, Project Risk Management, Risk Analysis, Return On Investment, Financial Statements, Financial Modeling, Case Studies, Stakeholder Analysis, Due Diligence, Loans, Cash Flows, Market Analysis
混合 · 课程 · 1-4 周