
Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Customer Advocacy, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Marketing Strategy and Techniques
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Building, Brand Loyalty, Relationship Management, User Feedback, Personalized Campaigns
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Business Strategy, Market Dynamics
中级 · 课程 · 1-4 周

您将获得的技能: Stakeholder Communications, Customer Relationship Management (CRM) Software, Customer Analysis, Brand Awareness, HubSpot CRM, User Feedback, Customer Retention, Customer Engagement, Customer Service, Content Marketing, Marketing Analytics, Brand Marketing, Email Marketing, Social Media Marketing, Google Analytics, Digital Marketing, Performance Measurement, Search Engine Optimization, AI Enablement, Generative AI
中级 · 课程 · 1-3 个月

您将获得的技能: Compliance Training, Regulatory Compliance, Financial Regulation, Personally Identifiable Information, Workflow Management, Fraud detection, Financial Controls, Standard Operating Procedure, Event Monitoring, Data Validation, Financial Systems, Data Collection, Finance
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Generative Model Architectures, Generative AI Agents, Standard Operating Procedure, Customer Support, Client Support, AI literacy, Product Support, Procedure Development, AI Personalization, Customer Analysis, Personalized Service, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), AI Integrations, Customer experience improvement, Augmented and Virtual Reality (AR/VR)
中级 · 专项课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer Inquiries, Customer and Client Support, Client Services, Customer Complaint Resolution, Customer Support, Customer Relationship Management, Customer Retention, Customer Engagement, Customer experience strategy (CX), Business Planning, Communication Strategies, Communication
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 企业战略, 项目组合管理, 技术战略, 信息技术, 信息技术架构, 敏捷方法, Agile 方法论, 设计思维, 网络安全, 法学硕士申请, 大型语言建模, 网络安全战略, 网络风险, 威胁管理, 人工智能赋能, IT 管理, 技术交流, 业务建模, 工艺设计
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Prompt Engineering Tools, Multimodal Prompts, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Customer Service, Product Support, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: Service Recovery, Emotional Intelligence, Empathy & Emotional Intelligence, Sustainable Business, Loyalty Programs, Brand Loyalty, Hospitality, Customer Complaint Resolution, Hospitality Management, Personalized Service, AI Personalization, Customer Service, Customer experience improvement, Corporate Sustainability, Drive Engagement, Driving engagement, Customer Insights, Customer Relationship Building, Sustainability Standards, Experience Design
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Help Desk Support, Technical Support, Technical Support and Services, Hardware Troubleshooting, Customer Service, Product Support, Customer Engagement, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Android (Operating System), Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Email Marketing, Business Software, Customer Communications Management, Sales Pipelines, Dashboard, Account Management, Data Management, Customer Service, Marketing, Sales Operations, Team Building
初级 · 指导项目 · 不超过 2 小时