
您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 财务分析, 私募股权投资, 投资, 财务会计, 商业估值, 收益表, 资本市场, 兼并与收购, 投资银行, 企业战略, 会计, 价格谈判, 企业税, 资产负债表, 公司间会计, 金融报表, 财务管理, 金融建模, 财务预测, 财务报表分析
中级 · 专项课程 · 3-6 个月

University of Virginia
您将获得的技能: 促进讨论, 冲刺回顾, 团队建设, 精益方法, 销售技巧, 敏捷项目管理, 团队绩效管理, 积压工作, Agile 方法论, 流程改进, 团队领导, Kanban 原则, 敏捷软件开发, 优先次序, 团队管理, 设定目标, 创新, 销售演示
混合 · 课程 · 1-4 周

The Hong Kong University of Science and Technology
您将获得的技能: 业务沟通, 语法, 演讲, 沟通策略, 面试技巧, 口头表达, 说服沟通, 专业精神, 英语, 语言交流技能, 商务写作, 商务信函, 词汇, 公开演讲, 销售演示, 目标受众
混合 · 课程 · 1-3 个月

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: 财务分析, 应收账款, 财务报告, 财务会计, 税收, 现金流量, 收益表, 固定资产, 库存会计, 资产负债表, 股票, 会计, 折旧, 金融报表, 财务报表分析
混合 · 课程 · 1-3 个月

您将获得的技能: Web Analytics and SEO, Web Design, Web Design and Development, Content Management Systems, E-Commerce, Blogs, Web Content, Information Architecture, User Experience Design, Content Management, Role-Based Access Control (RBAC), Payment Systems
中级 · 课程 · 1-3 个月

Interactive Brokers
您将获得的技能: 财务分析, 衍生产品, 国际金融, 投资, 分析, 税收, 资本市场, 财务条例, 投资组合风险, 市场数据, 股票, 资产负债表, 市场分析, 证券交易, 金融交易, 风险管理, 风险分析, 业务指标, 金融市场, 财务报表分析
初级 · 专项课程 · 3-6 个月

您将获得的技能: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

IE Business School
您将获得的技能: Product Strategy, Revenue Management, Strategic Marketing, Market Dynamics, Consumer Behaviour, Market Research, Customer Insights, Sales, Competitive Analysis
初级 · 课程 · 1-4 周

Rutgers the State University of New Jersey
您将获得的技能: Competitive Intelligence, Demand Planning, Strategic Sourcing, Competitive Analysis, Customer Demand Planning, Data Storytelling, Procurement, Supplier Management, Supply Chain, Regression Analysis, Supplier Performance Management, Inventory Control, Business Analytics, Data Collection, Supply Management, Supply Chain Management, Inventory Accounting, Business Intelligence, Strategic Decision-Making, Data Analysis
初级 · 专项课程 · 3-6 个月