Google

Google IT Support 专业证书

Google

Google IT Support 专业证书

The launchpad to a career in IT.

This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

位教师:Google Career Certificates

2,059,405 人已注册

包含在 Coursera Plus

获得职业证书,展示您的专业知识

来自此计划中课程的 212,669 条评论

初级 等级
无需具备相关经验
灵活的计划
3 月 在 10 小时 一周
自行安排学习进度
攻读学位
获得职业证书,展示您的专业知识

来自此计划中课程的 212,669 条评论

初级 等级
无需具备相关经验
灵活的计划
3 月 在 10 小时 一周
自行安排学习进度
攻读学位

您将学到什么

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

您将获得的技能

  • 类别:Computer Hardware
  • 类别:Computer Networking
  • 类别:File Systems
  • 类别:Interviewing Skills
  • 类别:IT Automation
  • 类别:IT Infrastructure
  • 类别:IT Security Architecture
  • 类别:Network Security
  • 类别:Network Troubleshooting
  • 类别:Operating System Administration
  • 类别:Package and Software Management
  • 类别:Systems Administration
  • 类别:TCP/IP
  • 类别:Technical Support
  • 类别:Version Control

您将学习的工具

  • 类别:Applicant Tracking Systems
  • 类别:Chef (Configuration Management Tool)
  • 类别:Git (Version Control System)
  • 类别:Microsoft Windows
  • 类别:Ruby (Programming Language)

要了解的详细信息

可分享的证书

添加到您的领英档案

授课语言:英语(English)

专业认证 - 6门课程系列

Technical Support Fundamentals

Technical Support Fundamentals

第 1 门课程 19小时

您将学到什么

您将获得的技能

类别:Hardware Troubleshooting
类别:Technical Support
类别:Computer Hardware
类别:Software Installation
类别:System Software
类别:Linux
类别:Computer Networking
类别:Microsoft Windows
类别:Computer Literacy
类别:Technical Communication
类别:Technical Documentation
类别:Customer Support
The Bits and Bytes of Computer Networking

The Bits and Bytes of Computer Networking

第 2 门课程 22小时

您将学到什么

您将获得的技能

类别:TCP/IP
类别:Network Model
类别:Network Protocols
类别:Virtual Private Networks (VPN)
类别:Network Routing
类别:OSI Models
类别:Dynamic Host Configuration Protocol (DHCP)
类别:Network Troubleshooting
类别:Data Integrity
类别:Wireless Networks
类别:Network Infrastructure
类别:Computer Networking
类别:Network Security
类别:Network Architecture

您将学到什么

您将获得的技能

类别:Linux
类别:File Systems
类别:Package and Software Management
类别:File Management
类别:Remote Access Systems
类别:Software Installation
类别:User Accounts
类别:OS Process Management
类别:Operating Systems
类别:System Monitoring
类别:Microsoft Windows
类别:Technical Support and Services
类别:Operating System Administration
类别:Virtualization
类别:Command-Line Interface
类别:Linux Administration
类别:Systems Administration

您将学到什么

您将获得的技能

类别:Systems Administration
类别:Lightweight Directory Access Protocols
类别:Technical Consulting
类别:IT Infrastructure
类别:Server Administration
类别:Disaster Recovery
类别:Active Directory
类别:Data Storage
类别:Operating System Administration
类别:Linux Administration
类别:Cloud Computing
类别:Windows Servers
类别:Network Administration
类别:Cloud Management

您将学到什么

  • 利用 AI 提升 IT 支持技能
  • 利用 AI 加快故障排除
  • 利用 AI 传达技术概念
  • 利用 AI 实现日常 IT 任务自动化
  • 利用 AI 简化 IT 文档
  • 使用 AI 识别 IT 安全风险

您将获得的技能

类别:Encryption
类别:Malware Protection
类别:Wireless Networks
类别:Authorization (Computing)
类别:Cryptography
类别:Network Security
类别:Firewall
类别:Hardening
类别:Authentications
类别:AI Enablement
类别:Security Awareness
类别:Cybersecurity
类别:Security Management
类别:IT Security Architecture
类别:Threat Detection
Accelerate Your Job Search with AI

Accelerate Your Job Search with AI

第 6 门课程 6小时

您将学到什么

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

您将获得的技能

类别:AI Enablement
类别:Generative AI
类别:Interviewing Skills
类别:Applicant Tracking Systems
类别:Communication
类别:Professional Development
类别:Personal Attributes
类别:Google Gemini
类别:Problem Solving

获得职业证书

将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。

攻读学位

当您完成本 专业证书后,如果您被以下在线学位课程录取并注册,您的学习成绩可能会被承认为学分¹。

位教师

Google Career Certificates
Google Career Certificates
Google
386 门课程 15,954,107 名学生

提供方

Google

人们为什么选择 Coursera 来帮助自己实现职业发展

常见问题

¹Lightcast™ 的美国职位招聘(美国具备 0 到 5 年工作经验人群的工资中位数),2022 年 1 月 1 日至 2022 年 12 月 31 日。 ²获得证书后 6 个月内即可实现职业提升(如获得新工作、晋升或加薪)。根据美国 2022 年研究生课程的调查结果。