普华永道与 Coursera 合作推动创新并支持积极的收入目标 (1)
- 住址 (1)
印度
- 员工数量 (1)
21,000 名员工
- 行业 (1)
专业商业服务
- 主题： (1)
数字扫盲、领导力培养
总览
长期以来，普华永道一直致力于帮助印度的企业和个人取得成功，为加强印度的国家和地区经济创造机会。 事实上，普华永道的宗旨之一就是建立社会信任，解决重大问题。 普华永道为印度各地客户和社区服务的承诺同样体现在为员工创造的机会中，包括提供世界一流的学习和发展机会。
2022 年 2 月，普华永道印度公司将 Coursera 纳入其内部学习生态系统，以利用 SkillSets、指导项目和剪辑。 与 Coursera 的合作是普华永道致力于知识共享和专业发展的基础。 Coursera 课程以技术和数据分析为重点，为员工提供宝贵的技能培训，以进一步提升客户服务，支持普华永道到 2027 年将收入提高 2.5 倍的目标。
挑战
普华永道印度公司面临的挑战是在全公司范围内建立数字文化，并为所有员工提供数字知识基线。 它的员工队伍也迅速扩大，在一年多的时间里从 13 500 人增加到 21 000 人。 普华永道印度公司需要一个同类最佳的在线学习合作伙伴，该合作伙伴应能扩大规模，确保团队拥有技术、数字和执行方面的专业知识，以提供出色的客户服务，同时培养持续学习的文化。
"普华永道印度首席数字官 Manpreet Singh Ahuja 说：" 普华永道的服务非常复杂，涉及客户运营的许多领域 。 "我们的员工必须成为能够快速应对任何业务挑战的专家。这需要一个高度参与的学习和发展环境，奖励成功，鼓励知识共享。
Manpreet Singh Ahuja
普华永道印度首席数字官
"我们已经有 60% 的员工在使用 Coursera。 我们在 上看到了出色的技能提升和知识共享，员工对学习和发展的承诺给我们留下了深刻印象。 这直接影响到我们在未来几年为客户提供最佳服务和实现收入目标的能力。 ’
解决方案
Coursera学习为数字实验室提供动力
普华永道印度公司求助于Coursera，为员工提供深度技能培训，从而提高数据素养和创新能力。 对普华永道而言，与 Coursera 合作的世界一流大学以及由 Meta、谷歌和 IBM 等行业领导者提供的认证课程，对于帮助普华永道实现积极的增长目标非常有价值。
Coursera 的深度学习平台为普华永道致力于提高技能和知识共享提供了支持。
随着员工完成指导项目、技能集以及 Power BI 和数据分析等领域的课程学习，普华永道印度公司热衷于衡量员工的技能库存，并将学习付诸行动。
公司的数字实验室（Digital Lab）是一个内部资料库，员工可以在这里上传自己创建的微型资产，从而展示了应用学习的成果。 这些微型资产可在整个组织内下载和共享，使所有员工都能从同事的学习成果中受益，从而提高生产率和内部效率。
Coursera 推动领导力发展
普华永道印度公司见证了 Coursera 学习如何激发广大员工的创新，并首次推出了针对领导力的 Coursera 内容。
针对高级领导层的课程采用由 Coursera Clips（即短视频和课程）提供的纳米学习技术，提供与客户对话的话题快照。 Coursera 也是 Towards 领导力计划的基础，该计划帮助未来的领导者进行专业发展和技能培养，以继续推动公司发展。
Building “Upskilling by Coursera”
Interbank launched this strategic initiative to close skill gaps and empower employees to lead transformation from within. The comprehensive program addressed every learning challenge through careful orchestration: Each employee received a focused three-month license, creating urgency while allowing meaningful development. Interbank crafted 194 personalized learning paths aligned with specific roles and career trajectories, ensuring every learning hour supported individual and organizational goals.
The Coursera platform’s advanced features enabled true personalization at scale. AI-powered SkillSets and LevelSets assessed competencies and recommended optimal learning sequences. Coursera Coach provided deep, individualized guidance, while the new AI-powered Program Builder allowed rapid creation and scaling of custom pathways.
Understanding that technology alone doesn’t drive adoption, Interbank implemented a comprehensive engagement strategy. Regular reminders maintained momentum. Congratulatory messages celebrated milestones. Motivational tips and peer success stories fostered community. This human-centered approach—combining personalization, recognition, and ongoing support—transformed learning from requirement to opportunity, creating the deep engagement essential for transformation.
Results
The “Upskilling by Coursera” initiative exceeded all expectations, fundamentally transforming how Interbank approaches talent development. The program impacted over 900 employees, achieving an impressive 88% reach of the eligible audience across 22 teams—far surpassing typical corporate learning participation rates.
Engagement metrics reveal employees’ deep commitment. Of assigned licenses, 87% were actively used, significantly exceeding industry benchmarks for similar initiatives. This activation rate translated into tangible learning outcomes that reflect meaningful development:
- 32,000+ courses completed
- 22,500+ total learning hours invested
- Average 22.4 hours per participant over 3 months
The impact extended far beyond completion statistics. Over 70 employees leveraged their newly acquired technical skills to take on new challenges and responsibilities, directly contributing to Interbank’s transformation goals. Teams developed practical capabilities in AI, data science, and cloud computing, immediately applying these skills to real projects and innovation initiatives.
Perhaps most significantly, the program transformed Interbank’s learning culture. Employee perception of training opportunities increased by +10 percentage points, reinforcing the program’s impact on talent experience and retention. This shift signals a key change in how employees view their career development and future within the organization.
The strategic investment in upskilling has positioned Interbank to navigate future industry challenges with confidence. By building technical capabilities from within, they’ve created a sustainable competitive advantage that extends beyond individual skills to organizational resilience. As Interbank continues its journey, this foundation of continuous learning ensures they can adapt to whatever changes the financial landscape may bring.
Impact Snapshot
194
Coursera learning paths created
900+
employees positively impacted
22.4
hours average per participant over 3 months