
CVS Health
您将获得的技能: 沟通, 客户服务, 呼出电话, 冲突管理, 呼叫中心经验, LinkedIn, 解决问题, 解决客户投诉, 客户支持, 面试技巧, 专业精神, 呼入电话, 建立客户关系, 降级技巧
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Relationship Building, Customer Relationship Management, Customer experience strategy (CX), Customer Retention, Customer Engagement, Customer Data Management, Sales Process, Business Metrics, Performance Measurement, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 新产品开发, 消费者行为, 产品开发, 客户洞察, 角色开发, 市场调查, 需求评估, 商业研究, 创新, 设计思维, 产品管理, 流程制图, 产品战略, 用户研究, 改善客户体验, 客户体验战略(CX), 案例研究
初级 · 课程 · 1-3 个月

您将获得的技能: Relationship Building, User Feedback, Content Strategy
初级 · 课程 · 1-4 周

您将获得的技能: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Brand Strategy, Campaign Management
初级 · 课程 · 1-4 周

The Chinese University of Hong Kong
您将获得的技能: 市场动态, 文化多样性, 消费者行为, 营销, 数字媒体战略, 社会科学, 全球营销, 电子商务, 广告, 品牌管理, 社会学, 文化敏感性
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: 网络安全, 技术交流, 企业战略, 业务建模, Agile 方法论, 设计思维, 技术战略, 信息技术, 价值主张, 工艺设计, 人工智能, 商业分析, 成本效益分析, 项目组合管理
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 销售流程, Salesforce, 客户服务, 销售策略, 数据驱动的决策制定, 仪表板, 数据可视化, 客户成功管理, 客户关系管理 (CRM) 软件, 销售业务, 客户支持, 销售管理, 业务报告
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
中级 · 课程 · 1-4 周