Technical Support and Services

技术支持和服务包括IT专业人员为帮助用户解决产品或服务中的具体问题而提供的一系列活动和解决方案。Coursera 的 "技术支持与服务 "目录向您传授排除故障、诊断和解决此类问题所需的技能,以确保无缝的用户体验。您将学习到解决问题的策略、客户服务最佳实践、IT Service 管理、Networking 基础知识、系统管理和网络安全要领。掌握在 IT Support 专家、系统管理员或 Service Desk Analyst 等职位上大显身手的技能,提高您在提供高质量技术支持和服务方面的专业知识。
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主题
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语言
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在整个课程(说明和评估)中使用的语言。

了解产品
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通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。
获得行业领导者颁发的职业证书,展示您学到的专业知识。

级别
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课程长度
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字幕
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教师
必需的

“technical support and services” 的结果

  • 状态:免费试用

    您将获得的技能: Remote Access Systems, Network Troubleshooting, Network Administration, Virtual Private Networks (VPN), Hardening, TCP/IP, Cybersecurity, Dynamic Host Configuration Protocol (DHCP), Human Factors (Security), Technical Support and Services, Encryption, Command-Line Interface, Authentications, Wireless Networks

  • 状态:免费试用

    您将获得的技能: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity

  • 您将获得的技能: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

  • 您将获得的技能: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Identity and Access Management, File Management, Incident Management, Personally Identifiable Information

  • 状态:免费试用

    您将获得的技能: 云计算, 信息隐私, Encryption, Network Security, 网络安全, 服务器, 多因素身份验证, Authentication, 技术支持与服务, Virtual Private Networks(VPN), 身份和访问管理, 信息系统安全, Mac OS, 桌面支持

  • 状态:新
    状态:免费试用

    您将获得的技能: Microsoft Teams, Microsoft 365, System Monitoring, Compliance Management, Network Troubleshooting, Technical Support and Services, Windows PowerShell, Virtual Teams, Security Management, Multi-Factor Authentication, Configuration Management

  • 您将获得的技能: Google Cloud Platform, Technical Support, Cloud Management, Help Desk Support, Technical Support and Services, Service Level, Technical Communication, Issue Tracking, Problem Management, Personally Identifiable Information, Data Cleansing

  • 状态:新
    状态:免费试用

    您将获得的技能: Microsoft Teams, Microsoft 365, Team Management, Group Policy, Data Loss Prevention, Azure Active Directory, System Monitoring, User Accounts, User Provisioning, Identity and Access Management, Security Management, Authorization (Computing), System Configuration, Collaborative Software, Compliance Management, Product Lifecycle Management, Windows PowerShell, Network Planning And Design, Network Troubleshooting, Technical Support and Services

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Network Security, Package and Software Management, IT Infrastructure, Computer Networking, Information Systems Security, Systems Administration, Microsoft Windows, Technical Support and Services, Cybersecurity, OSI Models, Encryption, Technical Support, Network Troubleshooting, Disaster Recovery, Operating Systems, TCP/IP, Lightweight Directory Access Protocols, Computer Hardware, Software Installation

  • 状态:免费

    Check Point Software Technologies Ltd.

    您将获得的技能: Threat Detection, Cyber Security Policies, Intrusion Detection and Prevention, Network Troubleshooting, Firewall, Security Management, Infrastructure Security, Network Administration, System Configuration, Software Installation, Technical Support and Services

  • 状态:免费试用

    您将获得的技能: Microsoft Windows, Authentications, Operating System Administration, Azure Active Directory, Microsoft Intune (Mobile Device Management Software), Identity and Access Management, Windows Servers, System Configuration, User Provisioning, Active Directory, Desktop Support, Remote Access Systems, Application Deployment, Software Installation, Role-Based Access Control (RBAC), Technical Support and Services, Automation, Data Migration

是什么让您今天来到 Coursera?

主要合作伙伴

  • IBM
  • Pearson
  • Packt
  • Google Cloud
  • Google
  • Microsoft
  • Check Point Software Technologies Ltd.