Problem Management

问题管理(Problem Management)是 IT Service Management(ITSM)框架中的一个系统流程,重点是识别和解决事件的根本原因,防止其再次发生。Coursera 的 "问题管理 "目录使您掌握必要的技能,从而理解、实施并精通这一重要的 ITSM 流程。您将学会准确诊断和解决潜在问题,有效管理问题以提高服务质量,以及使用分析工具预防未来事件的发生。如果您是一名服务经理、IT 专业人士或任何对提高 IT 服务质量和效率感兴趣的人,这项技能将使您受益匪浅。
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“problem management” 的结果

  • 状态:免费试用

    University of London

    您将获得的技能: 调试, 计算机扫盲, 问题管理, 网络安全, 计算机网络, 计算机系统, 计算思维, 软件架构, Network Security, 网页设计与开发, 数据存储, 计算机科学, 网络应用

  • 状态:免费试用

    您将获得的技能: Sprint Retrospectives, Agile Project Management, Emotional Intelligence, Team Management, Team Performance Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Project Risk Management

  • 您将获得的技能: Google Cloud Platform, Kubernetes, Debugging, Cloud Infrastructure, Cloud Computing, Cloud Engineering, System Configuration, Network Troubleshooting, Problem Management

  • 状态:免费试用

    您将获得的技能: Intrusion Detection and Prevention, Computer Security Incident Management, Cyber Threat Hunting, Cyber Attacks, Cybersecurity, Cyber Operations, Continuous Monitoring, Event Monitoring, Disaster Recovery, Incident Management, Security Information and Event Management (SIEM), Threat Detection, Cloud Security, Security Controls, Threat Management, System Monitoring, IT Automation, Record Keeping, Problem Management

  • 您将获得的技能: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing

  • 您将获得的技能: Looker (Software), Data Modeling, Exploratory Data Analysis, Data Validation, Data Maintenance, Problem Management, Data Analysis, Data Visualization, Data Analysis Software, Google Cloud Platform

  • 状态:新
    状态:免费试用

    您将获得的技能: Audit Planning, Network Security, Disaster Recovery, Business Continuity Planning, Security Testing, Cybersecurity, Infrastructure Security, Identity and Access Management, Database Management, Enterprise Architecture, Database Administration, Problem Management, Compliance Management, Regulatory Compliance, Auditing, Quality Assurance, Cloud Computing, OSI Models, Asset Management, Quality Management

  • 状态:新
    状态:免费试用

    您将获得的技能: Disaster Recovery, Business Continuity Planning, Database Management, Database Administration, Problem Management, Relational Databases, Incident Management, Service Management, Information Systems, Software Development Methodologies, IT Management, Asset Management, Project Design, Object Oriented Design, Agile Methodology

  • 您将获得的技能: Kubernetes, Cloud Services, Google Cloud Platform, Application Performance Management, Issue Tracking, Service Management, Debugging, Problem Management, DevOps

  • 状态:免费试用

    您将获得的技能: Innovation, Entrepreneurship, Lean Methodologies, Team Oriented, Ideation, Business Research, Complex Problem Solving, Problem Management, Analysis, Customer Insights

  • 状态:免费试用

    您将获得的技能: Software Architecture, Technical Support, Operating Systems, Software Installation, System Support, Microsoft Windows, Problem Management, Debugging, System Configuration, Performance Tuning, Security Software, Technical Communication, Microsoft Office

  • 状态:免费试用

    您将获得的技能: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

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