Service Management

服务管理是一种以客户为中心的方法,用于提供和管理满足客户需求和期望的服务。Coursera 的服务管理目录教您通过了解和实施各种服务管理框架、实践和技术来监督服务的成功交付和支持。您将了解服务战略、设计、过渡、运营和持续服务改进的原则。您还将深入了解服务生命周期管理、IT 在服务管理中的作用,以及质量保证、客户满意度和服务水平协议在建立有效服务管理中的重要性。通过掌握这些技能,您可以提高在各种业务和 IT 环境中管理和改进服务的能力。
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“service management” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process

  • 状态:新

    您将获得的技能: Automation, Operating System Administration, Service Management

  • 状态:预览

    您将获得的技能: Package and Software Management, Command-Line Interface, Linux Commands, Linux, Linux Administration, Unix Commands, File Systems, Data Storage, Network Troubleshooting, Operating Systems, Remote Access Systems, Operating System Administration, System Support, Software Installation, File Management, Service Management, General Networking, Network Security, User Accounts

  • 状态:免费试用

    您将获得的技能: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

  • 您将获得的技能: Linux Administration, Package and Software Management, Linux, User Accounts, Operating System Administration, System Monitoring, Linux Commands, User Provisioning, Amazon Web Services, Unix Commands, Network Troubleshooting, File Management, Command-Line Interface, File Systems, Amazon Elastic Compute Cloud, Systems Administration, General Networking, Service Management

  • 您将获得的技能: Windows PowerShell, Scripting, Operating System Administration, Automation, Windows Servers, Data Validation, Server Administration, Administration, Software Installation, Data Import/Export, Service Management, Cloud Computing, Remote Access Systems, Extensible Markup Language (XML), Debugging

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Operations Management, Process Improvement, Revenue Management, Process Analysis, Business Operations, Lean Six Sigma, Operational Performance Management, Lean Methodologies, Operational Efficiency, Continuous Improvement Process, Service Management, Quality Management, Strategic Planning, Capacity Management

  • 您将获得的技能: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Bash (Scripting Language), Software Installation, Systems Administration, File Management, Service Management, Authorization (Computing), Shell Script, Operating Systems, Servers, Data Storage, System Monitoring, System Configuration

  • 状态:预览

    您将获得的技能: 案例研究, 质量改进, 工艺优化, 业务过程, 运行分析, 员工管理, 服务设计, 客户服务, 能力管理, 决策, 运营管理, 劳动力管理, 服务管理, 精益方法, 运行效率, 流程图, 可持续商业

  • 状态:新
    状态:免费试用

    您将获得的技能: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

  • 状态:免费试用

    Fundação Instituto de Administração

    您将获得的技能: Digital Transformation, IT Service Management, Information Technology Infrastructure Library, Service Management, Interoperability, Business Transformation, Data Strategy, DevOps, Information Systems Security, Cybersecurity, Systems Integration, Innovation, Application Programming Interface (API), Service Design, Service Level, Organizational Strategy, Mobile Banking, Social Media, E-Commerce, Organizational Development

  • 您将获得的技能: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing

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