您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions

您将获得的技能: 沟通, 冲突管理, 根源分析, 收银机操作, 客户服务, 降级技巧, 解决客户投诉, 解决问题, 事务处理, 时间管理, 同理心, 零售店运营, 非语言交流, 积极倾听

您将获得的技能: Customer Engagement, Responsible AI, Data Ethics, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Business Process Automation, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct

您将获得的技能: 持续监测, 云计算, 系统监控, 网站可靠性工程, Devops, 服务水平, 软件文档, 风险管理框架

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

您将获得的技能: 应用编程接口 (API), Google 云端平台, 应用程序部署, Kubernetes, 应用程序性能管理, 云应用, 数据库, Java, 微服务, 软件架构, 数据迁移, 云服务, Spring Boot

您将获得的技能: 自动化, 数据驱动的决策制定, 网站可靠性工程, 文化 Transformer, 设定目标, 安全文化, 事件管理, 绩效衡量, 变革管理, 组织结构, 系统实施, CI/CD, 服务水平

您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication

您将获得的技能: Operational Excellence, Performance Measurement, Leadership and Management, Team Leadership, Key Performance Indicators (KPIs), Cleanliness, Auditing

您将获得的技能: 应用编程接口 (API), JSON, 面向服务的架构, 安卓开发, 简单对象访问协议（SOAP）, API 设计, 还原式 API, 网络服务, 网络应用, 微服务, 软件架构

您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Performance Tuning, Network Routers, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management

您将获得的技能: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement