
Logical Operations
您将获得的技能: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention
混合 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication
混合 · 课程 · 1-3 个月

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Data Entry, Spreadsheet Software, Customer Service, Data Maintenance, Data Security, Data Management, Microsoft Office, Data Integrity, Invoicing, Billing & Invoicing, User Accounts, Productivity Software, Editing
★ 5 (11) · 初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Technical Support and Services, Threat Management, Help Desk Support, Cyber Attacks, Cloud Services, Active Directory, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, IT Management, Cloud Security
★ 4.7 (18) · 初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Building, Customer Service, Customer Advocacy, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Marketing Strategy and Techniques
★ 4.7 (77) · 初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 生成式人工智能, 客户参与, 提高绩效, 客户支持, ChatGPT, 人工智能个性化, 改善客户体验, 个性化服务, 人工智能集成, 客户服务, 目标受众, 自助服务技术, 客户沟通管理, 性能分析
★ 4.4 (35) · 初级 · 课程 · 1-4 周

IBM
您将获得的技能: 服务管理, 技术交流, 客户服务, 技术支持与服务, 远程访问系统, 技术支持, 最终用户培训和支持, IT 服务管理, 技术文档, 服务台支持, 服务水平, 问题跟踪
★ 4.8 (1204) · 初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 交流, 社交媒体, 向上销售, 客户参与, 专业精神, 同理心, 交叉销售, 建立客户关系, 冲突管理, 销售技巧, 客户服务, 公司名称, 产品知识, 零售销售, 时间管理, 问候客户, 事务处理, 零售店运营, 降级技巧
★ 4.7 (85) · 初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 交流, 客户咨询, 电话技能, 语言交流技能, 解决客户投诉, 绩效衡量, 解决问题, 团队合作, 个人发展, 呼叫中心经验, 客户服务, 合作, 呼入电话, 性能指标, 成长意识, 问候客户, 时间管理, 数据录入, 降级技巧, 客户数据管理
★ 4.6 (97) · 初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Journey Mapping, Personalized Campaigns, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, User Feedback, Analytics, Artificial Intelligence, Generative AI, Predictive Analytics, Automation
★ 4.9 (10) · 中级 · 课程 · 1-4 周

IBM
您将获得的技能: 建立关系, 交流, 贯彻始终, 面试技巧, 专业网络, 语言交流技能, 专业精神, 技术支持与服务, 技术支持, 专业发展, 服务台支持
★ 4.9 (143) · 混合 · 课程 · 1-4 周

您将获得的技能: Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, General Networking, Firewall, Microsoft Windows, Local Area Networks, Lightweight Directory Access Protocols, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication
初级 · 课程 · 1-4 周