Service Management

服务管理是一种以客户为中心的方法,用于提供和管理满足客户需求和期望的服务。Coursera 的服务管理目录教您通过了解和实施各种服务管理框架、实践和技术来监督服务的成功交付和支持。您将了解服务战略、设计、过渡、运营和持续服务改进的原则。您还将深入了解服务生命周期管理、IT 在服务管理中的作用,以及质量保证、客户满意度和服务水平协议在建立有效服务管理中的重要性。通过掌握这些技能,您可以提高在各种业务和 IT 环境中管理和改进服务的能力。
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“service management” 的结果

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions

  • 状态:新
    状态:免费试用

    您将获得的技能: IT Service Management, Information Technology Infrastructure Library, Change Control, IT Management, Information Technology Architecture, Service Management, Security Management, Enterprise Architecture, Risk Management Framework, IT Infrastructure, IT Security Architecture, Capacity Management, Problem Management, Release Management, Incident Management

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework, Quality Improvement, Organizational Structure, IT Infrastructure, Strategic Partnership

  • 状态:新
    状态:预览

    您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization

  • 状态:新
    状态:免费试用

    您将获得的技能: Kubernetes, Docker (Software), Containerization, Cloud-Native Computing, Application Deployment, YAML, Devops Tools, Command-Line Interface, Google Cloud Platform, Web Applications, Cloud Infrastructure, Development Environment, Configuration Management, Nginx, CI/CD, Software Installation, MongoDB, Service Management, Infrastructure Architecture, Infrastructure Security

  • 状态:新
    状态:预览

    您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

是什么让您今天来到 Coursera?

  • 状态:新
    状态:免费试用

    您将获得的技能: Kubernetes, API Gateway, Network Administration, General Networking, Network Architecture, Network Security, Application Deployment, Containerization, Service Management

  • 状态:新
    状态:免费试用

    您将获得的技能: Revenue Management, Capital Expenditure, Financial Statement Analysis, Advanced Analytics, Hospitality Management, Cost Control, Hospitality, Financial Statements, Budgeting, Financial Analysis, Performance Measurement, Financial Forecasting, Variance Analysis, Business Metrics, Operating Budget, Financial Management, Innovation, Hotels and Accommodations, Service Management, Financial Planning

  • 状态:新
    状态:免费试用

    您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Management, Service Design, Organizational Structure, Strategic Partnership, Information Management, Supplier Relationship Management, Supplier Management, Vendor Relationship Management, Process Management, People Development, Organizational Strategy, Continuous Improvement Process

  • 状态:免费试用

    您将获得的技能: Hospitality, Hospitality Management, Innovation, Hotels and Accommodations, Service Management, Customer experience strategy (CX), Customer Service, Restaurant Operation, Cultural Sensitivity, Digital Transformation, Corporate Sustainability, AI Personalization

  • 状态:新

    您将获得的技能: Operating System Administration, TCP/IP, Security Controls, Service Management, File Management, SQL, User Accounts

  • 状态:新

    您将获得的技能: Automation, Operating System Administration, Service Management

是什么让您今天来到 Coursera?

主要合作伙伴

  • Google Cloud
  • Packt
  • EDUCBA
  • Pearson
  • Fundação Instituto de Administração
  • Starweaver
  • Microsoft
  • Vanderbilt University