
University of Pennsylvania
您将获得的技能: 客户分析, 回归分析, 客户洞察, 市场调查, 商业分析, 工艺优化, 分析, 数据驱动的决策制定, 消费者行为, 数据收集, 描述性分析, 营销分析, 预测分析
混合 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Analysis, Marketing Strategies, Return On Investment, Consumer Behaviour, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

Zoho Corporation
您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Sales Process, Sales Operations, Business Software, Sales Pipelines, Sales Management, Sales, Sales Strategy, Automation, Workflow Management, Business Process Automation, Lead Generation
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 沟通, 客户咨询, 客户服务, 个人发展, 问候客户, 情绪商数, 解决问题, 语言交流技能, 呼叫中心经验, 性能指标, 团队合作, 解决客户投诉, 数据输入, 客户数据管理, 呼入电话, 成长意识, 降级技巧, 时间管理
初级 · 课程 · 1-3 个月

Dubai College of Tourism
您将获得的技能: Hospitality Management, Online Advertising, Promotional Strategies, Hospitality, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Customer Insights, Customer experience improvement, Marketing, Marketing Planning, Target Market, Strategic Marketing, Marketing Channel, Content Marketing, Market Trend, Customer Relationship Management, Adaptability
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 客户洞察, 新产品开发, 客户分析, 市场调查, 产品开发, 商业策略, 消费者行为, 用户反馈, 设计思维, 创新, 服务设计, 案例研究, 用户关系管理, 客户体验战略(CX)
初级 · 课程 · 1-4 周

University of Pennsylvania
您将获得的技能: 客户洞察, 营销策略, 竞争分析, 企业战略, 品牌战略, 市场趋势, 消费者行为, 品牌忠诚度, 创新, 电子商务, 品牌管理, 客户体验战略(CX), 全球营销
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
初级 · 课程 · 1-4 周

您将获得的技能: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Brand Strategy, Campaign Management
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 沟通, 客户服务, 呼出电话, 冲突管理, 呼叫中心经验, LinkedIn, 解决问题, 解决客户投诉, 客户支持, 面试技巧, 专业精神, 呼入电话, 建立客户关系, 降级技巧
初级 · 课程 · 1-4 周

Rice University
您将获得的技能: 沟通, 利益相关者管理, 人员管理, 管理团队, 导师, 建设性反馈, 冲突管理, 会议促进, 建立关系, 积极倾听, 影响, 专业网络, 关系管理, 培训
高级设置 · 课程 · 1-3 个月