
IBM
您将获得的技能: 云工程, 网络安全, 技术支持, Network Protocol(网络协议, 客户服务, 技术支持与服务, 云托管, 云基础设施, 生成式人工智能, 硬件故障排除, 云平台, 外围设备, IT 服务管理, 信息技术, 云计算架构, 桌面支持, 专业网络, 云服务, 云安全, 云计算
初级 · 专业证书 · 3-6 个月

您将获得的技能: Customer Service, Logistics, Order Delivery, Inventory Management System, Supply Chain, Customer experience improvement, Service Level, Marketing Operations, Operational Efficiency, Performance Measurement
中级 · 课程 · 1-4 周
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 网络架构, 身份和访问管理, 虚拟化和 Virtual Machine, Networking 路由器, 安全信息与事件管理(SIEM), Kubernetes, 可扩展性, 云服务, 基础设施即服务(IaaS), 云基础设施, 负载平衡, 微软 Azure, 应用程序部署, 云安全, Network Security, 云计算, Operating System 管理, Virtual Machine
初级 · 课程 · 1-4 周

您将获得的技能: Infrastructure as Code (IaC), Cloud Management, Puppet (Configuration Management Tool), Infrastructure As A Service (IaaS), Cloud Services, Cloud Computing, Cloud Infrastructure, Virtual Machines, Software As A Service, Change Control, Terraform, System Monitoring, Incident Management, Configuration Management, Release Management, Cloud Storage, Disaster Recovery, Automation, Scalability, Service Level
初级 · 课程 · 1-4 周

Starweaver
您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Vendor Management, Hospitality Management, Vendor Relationship Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Social Media, Performance Measurement, Digital Media Strategy, Content Creation, Operational Efficiency, Digital Marketing, Leadership, Customer Engagement, Search Engine Optimization, Content Management
中级 · 专项课程 · 1-3 个月

Akamai Technologies, Inc.
您将获得的技能: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
初级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 沟通, 流程管理, 客户服务, 批判性思维和解决问题, 技术支持与服务, 解决客户投诉, 客户支持, 问候客户, 用户关系管理, 人际沟通, 解决问题, 服务台支持, 同理心, 改善客户体验, 客户参与
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 成本管理, 消费者行为, 供应与需求, 经济学, 市场动态, 税收, 商业经济学, 资源分配, 生产管理, 价格谈判
攻读学位
中级 · 课程 · 1-3 个月
Cisco Learning and Certifications
您将获得的技能: Network Performance Management, Wireless Networks, Wide Area Networks, TCP/IP, Network Routing, Network Infrastructure, Network Administration, Network Monitoring, Network Troubleshooting, Routing Protocols, Network Planning And Design, Network Switches, Performance Tuning, Network Routers, Local Area Networks, Software-Defined Networking, Network Protocols, Network Analysis, IT Infrastructure, Configuration Management
初级 · 专项课程 · 3-6 个月